Administration Officer

Seeing beyond numbers™

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

The Senior Administration Officer, Broker Mortgages Administration team is responsible for administrative duties that assist in ensuring the efficiency of the department’s operations. A key component of the role requires the incumbent to perform a variety of Mortgage Funding tasks and functions that is monitored and measured using various statistics tools both at the department and credit administration officer level. This role also involves responding to inquiries from internal and external clients and providing a consistent level of customer service in accordance with B2B Bank’s standards, policies, and procedures.

Responsibilities

• Process all transactions related to newly created Mortgage files. Transactions may range from processing funding of new mortgages, final reports, appraisal fee payments and other assigned tasks etc.
• Ensure that all transactions are processed completed in good order as per set service standards.
• Maintain optimum productivity levels.
• Process, balance, reconcile, check, and correct data in completing a newly funding file to ensure accuracy, completeness, and compliance with operational procedures.
• Respond to, or escalate inquiries from various internal and external clients relating to newly funding file, ensuring that the highest level of customer service is delivered.
• Submit recommendations / suggests work process improvements to the Assistant Manager, Mortgage Funding.
• Keep abreast of all policies, procedural documentation and updates.
• Participates in special projects and carries out any other similar or general task at the request of their direct manager or that may be required by their function.
• Look for opportunities to stay engaged

Qualifications

What Laurentian Bank has to offer you :

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering :

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

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