33 offres pour "Analyste d'affaires"

Description du poste

Le client recherche un(e) analyste métier IT à 100% en mode projet dans le cadre du projet Ambition, et non un(e) chef(fe) de projet ou un(e) product owner malgré la proximité de certains mots-clés utilisés (roadmap, OP, analyse d’impact, conduite du changement).
Cinq ans d’expérience en tant qu’analyste IT ou analyste métier constituent le seuil de base, avec un master en analyse des processus et en méthodes de modélisation (BPMN, UML).

Le/la candidat(e) doit être francophone ; le client exclut toute candidature présentant des lacunes à l’oral en français, même avec un CV techniquement solide.

L’expérience du secteur de l’assurance, de l’épargne ou des services financiers est fortement recherchée, sans être éliminatoire. Le diplôme n’est pas une exigence formelle, l’expérience étant prioritaire.

Exigences

Requirement

• 5 ans d’expérience en tant qu’analyste IT ou analyste métier, en mode projet
• Candidat(e) francophone
• Méthodes analytiques et modélisation de processus métier (BPMN, UML) avec la capacité à documenter

DESIRED

• Expérience dans le secteur de l’assurance, de l’épargne ou des services financiers
• Animation de workshops, vulgarisation et communication visuelle
• Autonomie et capacité à s’intégrer rapidement dans l’équipe
• Anglais fonctionnel pour lire la documentation

ASSET

• Azure DevOps, Power BI, Power Automate

WHAT WE DON'T WANT

• Profil dont la fonction principale est la gestion de projet
• Profil product owner sans expérience d’analyste métier
• Candidat(e) sans expérience démontrée dans la modélisation des processus ou la documentation (BPMN, UML)
• Candidat(e) non francophone ou avec des lacunes à l’oral en français
• Moins de 5 ans d’expérience en tant qu’analyste IT ou analyste métier

Description du poste

We are seeking an experienced Business Analyst & Scrum Master to support the delivery of a strategic enterprise platform designed to streamline business processes, workflow management, governance, reporting, and cross-functional operations within a global financial services organization.

The successful candidate will act as a bridge between business stakeholders and technology teams, driving requirement discovery, process analysis, solution definition, and Agile delivery execution. This role requires strong stakeholder management skills, a deep understanding of enterprise application delivery, and the ability to facilitate collaboration across product, architecture, engineering, operations, risk, and compliance teams.

The ideal candidate will combine business analysis expertise with Agile Scrum leadership, ensuring delivery teams remain aligned with business objectives while maintaining effective execution and continuous improvement.

À propos du département

The department delivers innovative technology solutions that support critical business functions across governance, operational oversight, risk management, regulatory obligations, workflow automation, reporting, and enterprise operations.

Ce que vous ferez dans le rôle

Business Analysis

• Partner with business stakeholders to understand strategic objectives, operational challenges, and business requirements.
• Conduct workshops, interviews, process walkthroughs, and discovery sessions to gather and document requirements.
• Analyze current-state business processes and define future-state operating models.
• Create business requirements documents, functional specifications, user stories, process flows, use cases, and acceptance criteria.
• Identify opportunities for workflow optimization, automation, and process standardization.
• Work closely with solution architects and engineering teams to ensure business requirements are translated into effective technical solutions.
• Support solution design discussions and validate proposed functionality against business expectations.
• Facilitate user acceptance testing, business validation, and production readiness activities.

Scrum Master Responsibilities

• Facilitate Agile ceremonies, including sprint planning, daily standups, backlog refinement, retrospectives, and sprint reviews.
• Support Product Owners in maintaining a prioritized backlog aligned to business priorities.
• Monitor sprint progress and delivery commitments while managing risks, issues, dependencies, and impediments.
• Promote Agile best practices and continuous improvement across the delivery team.
• Provide transparency into delivery status, roadmap progress, and release planning.
• Coordinate across multiple technology and business teams to ensure successful program execution.
• Help establish delivery governance processes, metrics, and reporting mechanisms.
• Drive team accountability and foster a culture of collaboration, quality, and continuous improvement.

Gestion des parties prenantes

• Serve as a trusted advisor to business, technology, and operational stakeholders.
• Communicate project status, risks, dependencies, and decisions to senior management.
• Manage competing priorities and facilitate alignment between business and technology teams.
• Support change management activities, user communications, and adoption initiatives.

Ce que vous apporterez au poste

• 8+ years of experience as a Business Analyst, Product Analyst, Scrum Master, or Delivery Lead supporting enterprise technology initiatives.
• Proven experience working on large-scale application development, workflow automation, digital transformation, or platform modernization programs.
• Strong understanding of Agile methodologies including Scrum, Kanban, and Scaled Agile principles.
• Extensive experience gathering, documenting, and managing business and functional requirements.
• Experience creating process maps, user journeys, workflow diagrams, and business capability models.
• Strong knowledge of software development lifecycle (SDLC) and Agile delivery practices.
• Experience working closely with solution architects, developers, QA teams, and product owners.
• Strong analytical and problem-solving capabilities with attention to detail.
• Excellent written and verbal communication skills.
• Ability to facilitate discussions across both technical and non-technical audiences.
• Experience working within highly regulated environments such as banking, financial services, insurance, or capital markets.
• Bachelor's or Master's degree in Business, Information Systems, Computer Science, Engineering, or a related field.

Qualifications préférées

• Experience supporting governance, compliance, risk, audit, legal, operational controls, or regulatory reporting functions.
• Familiarity with workflow management, case management, document management, or business process automation platforms.
• Experience using Jira, Confluence, Azure DevOps, or similar Agile management tools.
• Knowledge of enterprise integration concepts, APIs, and data flows.
• Experience with data analysis, reporting, and dashboarding tools.
• Scrum Master, Agile, SAFe, CBAP, PMI-PBA, or similar professional certifications.
• Experience working in global delivery environments with distributed teams.

Compétences qui vous aideront à exceller

• Outstanding stakeholder management capabilities.
• Strong facilitation and workshop leadership skills.
• Excellent organizational and planning abilities.
• Ability to navigate ambiguity and drive clarity.
• Strong influencing and negotiation skills.
• Commercial and business acumen.
• Data-driven decision-making mindset.
• Ability to balance strategic thinking with execution focus.
• Strong leadership, collaboration, and relationship-building skills.

Expérience

• At least 8 years of relevant experience would generally be expected to find the skills required for this role.

Your professional transformation starts here

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?

This job is for you!

Reporting to the Manager of Business Analysis, you will act as a strategic partner to the Finance teams and serve as a key liaison between business users and IT teams. Your expertise will support decision-making, optimize financial processes, and ensure that technology solutions meet the organization's performance, compliance, and financial visibility requirements.

Why Join Sanimax?

• Competitive salary and annual bonus
• Comprehensive group insurance program (dental, medical, life insurance, disability insurance, etc.)
• Hybrid work model with flexible scheduling
• Telemedicine and Employee Assistance Program (EAP)
• Pension plan with employer contributions
• Gym membership and physical activity reimbursement
• Professional development and career advancement opportunities within the organization

Responsibilities:

• Collaborate closely with Finance, Operations, Logistics, and Transportation teams to identify improvement opportunities and optimize end-to-end financial processes.
• Lead requirements discovery activities and facilitate workshops with stakeholders to understand, analyze, challenge, and prioritize business needs, while driving stakeholder alignment and decision-making in environments where business processes, ownership, requirements, or governance structures may not be fully defined.
• Analyze and map business processes, workflows, data, system integrations, and ERP capabilities to recommend solutions that optimize future-state processes and ensure the integrity of financial information.
• Develop and maintain business requirements, process documentation, user stories, and other analysis artifacts to support project delivery and solution validation.
• Lead business and technology initiatives from intake through implementation, demonstrating leadership in problem-solving, engaging the appropriate resources, and coordinating stakeholders, project managers, vendors, testing, risks, decisions, and deployment activities to ensure successful delivery and business outcomes.
• Plan and coordinate User Acceptance Testing (UAT), support users throughout the testing process, and ensure delivered solutions meet business requirements.

Qualifications:

• Bachelor's degree in Engineering, Business Administration, Finance, Accounting, or a related field.
• Minimum of 5 years of Business Analyst experience, with significant experience supporting finance, ERP, and business transformation initiatives.
• Proven ability to lead requirements discovery, stakeholder alignment, and solution definition in fast-paced environments with evolving or inconsistently applied business processes, competing priorities, and varying levels of organizational maturity.
• Demonstrated ability to influence stakeholders, challenge assumptions, and drive clarity, alignment, and decision-making with minimal supervision.
• Experience working in vendor-led implementation environments and collaborating with external solution providers.
• Experience supporting business transformation initiatives within manufacturing, distribution, logistics, or supply chain environments is considered an asset.
• Proven experience supporting financial systems implementation and improvement initiatives, combined with a strong understanding of core financial processes including General Ledger, Accounts Payable, Accounts Receivable, Financial Close, Budgeting, and Financial Reporting.
• Experience working with ERP systems (Infor M3 is a strong asset) and with tools such as SQL, Anaplan, or other financial planning, analytics, and reporting solutions.
• Excellent communication, facilitation, negotiation, and stakeholder management skills, with the ability to build consensus across business and technology teams and communicate complex concepts to diverse audiences.
• Excellent organizational skills and the ability to structure complex problems, produce clear and rigorous deliverables, and effectively manage priorities and deadlines.
• Demonstrated expertise in business analysis and problem-solving, combined with curiosity, autonomy, and proactivity to challenge assumptions, understand business needs, and identify effective solutions.
• Business Analysis certification (asset).
• Fluency in both English (required) and French (preferred).

Fluency in English is required to ensure adequate support with English-speaking colleagues and partners within the scope of the position’s responsibilities.

Give meaning to your career and help us make a difference: become a transformation champion!

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Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer

Notre client recherche un Analyste d'affaires SAP/TI (secteur manufacturier)

• Date de début : Dès que possible
• Congés et avantages sociaux : Inclus
• Horaire : 40 heures/semaine
• Lieu : Montréal / Mode hybride – sur site 2 jours/semaine
• Langue : Bilinguisme requis à Montréal (français obligatoire)

Exigences obligatoires

• Au moins 5 ans d'expérience pertinente dans la livraison de projets TI.
• 2 ans d'expérience pertinente avec des solutions ERP pour le secteur manufacturier et connaissances d'au moins un des modules SAP suivants : SAP Plan to Stock/Schedule SAP MM SAP PS / PPDS

Description du poste

• Traduire les besoins d'affaires en exigences fonctionnelles et techniques complètes
• Initier et soutenir des projets, incluant l'estimation des efforts et la coordination avec les différents départements et les partenaires externes.
• Promouvoir la standardisation, l'intégration et l'innovation au sein des solutions manufacturières.
• Examiner et approuver la documentation de conception des solutions, y compris les dossiers de conception de solution (Solution Design Packages).
• Mobiliser les parties prenantes en comprenant leurs intérêts et motivations afin de favoriser l'adhésion aux initiatives de gestion du changement.

Must have work authorization in the country where this job is located.
The Addmore Group has been the premier provider of SAP-related resources in Canada and the U.S. since 1992.
#LI-Hybrid

Description du poste

Job Title: Business Analyst and Scrum Master
Experience Level: Level 3 (senior): 5-7 years
Location: Montreal (Day 1 onboarding onsite/in office presence 3x/week)

We are seeking an experienced Business Analyst and Scrum Master to support many development initiatives including a high-visibility Workday ATS Campus Recruiting implementation operating on a compressed timeline. This role combines Business Analyst, Scrum Master, and Integration Delivery responsibilities, ensuring successful delivery of Workday Recruiting and HCM integration initiatives while supporting ongoing enhancements and defect remediation across the broader Workday ecosystem.

Principales responsabilités

• Serve as Scrum Master for Agile delivery teams, facilitating planning, execution, testing, and release activities.
• Partner with HR, Technology, and downstream data consumers to gather and refine requirements.
• Translate business requirements into user stories, functional specifications, and delivery plans.
• Coordinate Workday HCM and ATS integration development with engineering and QA teams.
• Manage testing, defect triage, issue resolution, and production readiness activities.
• Drive stakeholder alignment, risk management, and status reporting across multiple concurrent workstreams.
• Support ongoing enhancement requests and production support activities for existing Workday integrations.

Qualifications requises

• Experience delivering Workday HCM, Recruiting, or other HR technology initiatives.
• Strong Business Analyst and requirements management skills.
• Experience operating as a Scrum Master or Agile delivery lead.
• Proven ability to coordinate across technical teams, business stakeholders, and third-party vendors.
• Experience managing testing cycles, defect remediation, and release activities.
• Excellent communication, facilitation, and stakeholder management skills.

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Cloud Governance Business Analyst

Informations clés

Location: Montreal, Canada

Work Arrangement: 100% Onsite 5 Days/Week

Working Hours: 8:00 AM 5:00 PM

Description du poste

We are looking for a strong Business Analyst with experience in Cloud Governance, Governance Process Definition, Process Modelling, Requirements Analysis, and Documentation to support a Cloud First Program.

The Cloud First Business Analyst will serve as the Governance Analyst and Documentation Lead, working under the direction of the Program Management Team and Program Technical Lead.

TOP 3 REQUIRED SKILLS

• Business Analysis
• Designing Governance Processes & Definitions
• Basic Azure Cloud Knowledge

Responsabilités clés

The Cloud First Business Analyst serves as the governance analyst and documentation lead for the Cloud First Program. Working under the direction of the Program Management Team and Program Technical Lead, the role documents governance entities defines inputs and outputs, models governance processes, and develops the artefacts required to operationalize the Cloud First governance framework.

Purpose of the Role

The role identifies information requirements, analyses governance needs, documents agreed outcomes, develops governance artefacts, and models end-to-end processes. Stakeholder engagement, workshop coordination, meeting management, communications, approval follow-up, and final governance decisions remain with the Program Management Team and Program Technical Lead.

Key Responsibilities

1. Governance Operating Model

• Support the Program Management Team and Program Technical Lead in finalizing the definition of all Cloud First governance entities.
• Document the purpose, scope, responsibilities, authority, decision rights, membership, and cadence of each governance entity.
• Maintain the governance catalogue and operating model.

2. Inputs and Outputs Definition

• Define and document the inputs required by each governance entity.
• Define outputs, decisions, approvals, actions, and artefacts produced by each governance entity.
• Produce governance interaction models that show information flows between governance bodies.

3. Governance Process Definition

• Work with the Program Technical Lead to define the processes executed within each governance entity.
• Document process objectives, triggers, activities, approvals, decision points, and outcomes.
• Apply consistent documentation standards across the programme.

4. Process Modelling and Repository Management

• Develop clear process maps and flowcharts for governance processes.
• Document workflow dependencies, approvals, escalations, and hand-offs.
• Maintain the governance process repository and supporting artefacts.

Responsability Boundaries

The Business Analyst supports analysis and documentation, but is not accountable for:

• Arranging workshops or meetings
• Managing stakeholder communications
• Scheduling sessions or maintaining calendars
• Chasing stakeholders for feedback
• Securing approvals
• Owning governance decisions

These activities remain the responsibility of the Cloud First Program Management Team, with support and direction from the Program Technical Lead.

Exigences

Required Skills and Competencies

• Strong business analysis, requirements analysis, and structured documentation skills.
• Experience documenting governance operating models, decision rights, RACI matrices, and escalation frameworks.
• Proficiency in process mapping, workflow analysis, and modelling dependencies, approvals, and hand-offs.
• Ability to translate complex governance discussions into clear, consistent, and usable artefacts.
• Strong written communication, attention to detail, version control, and repository management.
• Ability to collaborate effectively with programme management, technical leads, and governance stakeholders.

Qualifications

Preferred Experience and Tools

• Experience supporting cloud transformation, cloud adoption, technology governance, or enterprise change programmes.
• Working knowledge of common process-modelling methods and tools such as Microsoft Visio, Lucidchart, or equivalent.
• Experience with Microsoft 365 collaboration and documentation tools, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Understanding of governance controls, approval workflows, decision logs, and document lifecycle management.

Formation et expérience

• Bachelor's degree in business, Information Systems, Computer Science, Engineering, or related discipline, or equivalent professional experience.
• Business analysis or process-modelling certification is advantageous.
• Relevant experience level to be aligned with the organization's role-grading and project requirements.

Mesures de réussite

• Governance artefacts are complete, accurate, consistent, traceable, and ready for review and approval.
• Process models clearly show triggers, activities, decision points, approvals, escalations, dependencies, and outcomes.
• Governance repositories remain current, controlled, and easy for stakeholders to navigate.
• Deliverables are completed in line with agreed programme priorities and documentation standards

Job Number: J0926-0112 Job Type: Full Time Job Category: Project Management Salary: Open

Senior Business Analyst – Business Intelligence & Corporate Performance

Senior Business Analyst – Business Intelligence & Corporate Performance
Location: Montreal, QC
Work Model: Hybrid – 3 days per week in the office
Contract: 1 year, with possibility of extension

The Opportunity
Groom & Associates is currently recruiting a Senior Business Analyst – Business Intelligence & Corporate Performance on behalf of a well-established organization in Montreal.
This is a multifaceted role combining business intelligence, data analysis, contract management, enterprise risk management and corporate projects. This is not an IT-focused Business Analyst position. Rather, we are looking for a strong business professional who can understand complex organizational issues, work with data, collaborate with multiple stakeholders and provide meaningful analysis and recommendations to management.

The successful candidate will have a high degree of autonomy and will be comfortable moving between high-level business analysis and detailed data analysis. Power BI is a key component of the role, both for developing reporting tools and for helping the organization make better use of its data.

Key Responsibilities
Business Intelligence & Corporate Performance
• Act as an internal resource for Power BI and support various departments in effectively leveraging data and reporting tools.
• Design, develop and maintain dashboards, automated reports and data visualization tools.
• Gather, structure and analyze information from multiple data sources.
• Analyze key performance indicators, trends and business results to identify issues and opportunities.
• Translate complex data into clear, actionable business insights and recommendations.
• Prepare analytical reports, presentations and documentation for management.
• Contribute to the continuous improvement of reporting processes and organizational performance.
Contract Management & Business Analysis
• Support the ongoing management and administrative follow-up of important organizational contracts and commercial agreements.
• Monitor contract performance by coordinating information from relevant stakeholders.
• Analyze information related to contractual obligations, timelines, costs and expected outcomes.
• Serve as a key point of contact for contract-related matters and coordinate with internal subject-matter experts as required.
• Support management in analyzing contractual, financial and operational issues.
• Coordinate input from internal and external stakeholders to support decision-making and the effective management of agreements.
Enterprise Risk Management & Corporate Projects
• Act as an internal resource for the organization’s Enterprise Risk Management (ERM) framework and contribute to its ongoing maintenance and evolution.
• Analyze organizational risks and prepare recommendations for management.
• Participate in the planning, coordination, execution and monitoring of corporate projects and initiatives.
• Assess project feasibility, potential impacts and conditions for success.
• Identify and evaluate risks associated with projects, initiatives and organizational changes.
• Monitor implementation and recommend adjustments as required.
• Contribute to continuous improvement initiatives across the organization.
These areas reflect the core scope of the original position, including contract management, ERM, corporate projects and Power BI/business intelligence.

Qualifications & Experience
• Bachelor’s degree in Business Administration, Commerce, Management, Finance or another relevant discipline.
• Approximately 7–10 years of relevant professional experience in business analysis, business intelligence, contract management, corporate performance, project management or a related field.
• Strong hands-on experience with Power BI, including dashboard development, reporting and data visualization.
• Advanced proficiency with Excel and Microsoft 365.
• Demonstrated experience analyzing data, developing performance indicators and producing management-level reporting.
• Strong business acumen and the ability to understand financial, operational and organizational considerations.
• Experience working with complex contracts, commercial agreements or contract performance is a strong asset.
• Experience with Enterprise Risk Management (ERM) is an asset.
• An MBA or graduate degree in business, management, business analytics, business intelligence or a related discipline is considered an asset.
• PMP, Lean, business intelligence, data analytics or continuous improvement certifications are considered assets.
• Excellent analytical and problem-solving skills, with the ability to understand both the big picture and the underlying details.
• Strong communication and presentation skills, including the ability to explain complex information clearly to a variety of stakeholders.
• Highly autonomous, organized and comfortable managing multiple areas of responsibility.
• Ability to collaborate effectively with senior leadership and stakeholders across different functions.
• Curious, adaptable and motivated to learn within an evolving environment.
The education, analytical, Power BI, advanced Excel and certification requirements are based on the client’s original profile.

Why Consider This Opportunity?
This role offers an interesting combination of business intelligence, major contract management, risk management and corporate initiatives, providing exposure to several important areas of the organization.
The successful candidate will work with a high degree of independence while collaborating with management and key stakeholders. The organization offers a collaborative environment, flexibility in working hours and a hybrid schedule of three days per week in the Montreal office.
This is a one-year contract with the possibility of extension.

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Description du poste

Our public sector client is seeking a Senior Business Analyst (Reliability Clearance, 10+ years) to support Data Management initiatives for a web based digital platform

Join a public sector modernization initiative supporting regulatory change and application development activities within a Data Management environment. This role focuses on gathering and analyzing business requirements, writing detailed user stories, and supporting solution alignment across development and UX teams in an Agile setting. The position offers exposure to large-scale business process transformation initiatives supporting critical public sector programs.

Contract, Remote

Exigences

Must Haves

• Reliability Clearance currently valid
• 10+ years as a Business Analyst supporting application development and regulatory change initiatives
• Hands-on work with Data Management (data traceability, data governance, data quality)
• Collaboration with UX teams and development teams on solution design and requirements alignment

Responsabilités

• Consult stakeholders individually and in group sessions to identify business requirements
• Facilitate brainstorming, backlog refinement, and planning sessions with clients and development teams
• Write user stories with acceptance criteria to capture stakeholder needs
• Produce process flow, swim lane, context, and status diagrams to illustrate required features
• Analyze current and future state business processes to document “as is” and “to be” views
• Support the Product Owner in populating and refining the Product Backlog within Agile SCRUM teams

Our financial services client is seeking a Senior Translator-Revisor (10+ years of experience) to translate and revise English-to-French corporate communications using memoQ and FlowFit

Join a translation services team supporting corporate communications, insurance, and technology content within a structured banking environment. This role focuses on translation, revision, terminological research, and long-term translation projects while collaborating with internal partners and external suppliers. The position offers exposure to fast-paced, high-volume translation work with a balance of revision and translation responsibilities. The team environment is collaborative and supports engaging corporate communication initiatives.

Contract, Montreal, Hybrid, 2 days in office

Rene-Levesque Blvd Corporate, Montreal, Quebec

12 months

Must Haves

• 10+ years in English-to-French translation within a structured work environment
• 5+ years in revision of translated documents
• Bilingual proficiency in French and English supporting corporate communications, insurance, or technology content
• 8+ years using memoQ and FlowFit
• B.A. with specialization in English-to-French translation

Nice to Have

• Membership in OTTIAQ
• Experience in banking
• Experience in insurance
• Experience in post-editing of machine translation
• Knowledge of Copilot and Globalese

Responsibilities

• Translate and revise documents from English into French for corporate communications, insurance, and technology content
• Manage end-to-end long-term translation projects with coordinators, internal partners, and external suppliers
• Conduct terminological research and maintain terminology records
• Review translations completed by internal team members and external vendors
• Coach and guide less experienced translators on translation-related matters
• Ensure translated documents align with brand tone and style guidelines
• Meet productivity targets and service level agreements while managing priorities and urgent requests

Description du poste

L’Analyste des systèmes d’affaires est responsable de l’implantation, de la configuration et du soutien de niveau 3 des applications d’affaires, ainsi que de la conception, du soutien et du dépannage des intégrations et échanges de données. Le rôle vise à assurer la fiabilité, la sécurité et la conformité des applications et intégrations aux besoins opérationnels.

L’analyste agit comme expert en applications et intégrations, collaborant étroitement avec les parties prenantes, les fournisseurs et les équipes TI internes pour résoudre des enjeux complexes, soutenir les changements systèmes et maintenir une documentation de haute qualité.

Responsabilités principales

Implantation et configuration des applications

• Collaborer avec les parties prenantes, experts métier et utilisateurs pour définir les exigences fonctionnelles et non fonctionnelles.
• Participer aux projets d’implantation logicielle : conception, configuration, essais et soutien post-déploiement.
• Configurer les applications existantes selon les besoins opérationnels.
• Soutenir les améliorations, mises à jour, correctifs et activités de déploiement.
• Coordonner les activités avec les fournisseurs et les équipes internes.

Soutien applicatif

• Offrir un soutien de niveau 3 pour les applications assignées.
• Enquêter, diagnostiquer et résoudre des incidents complexes.
• Réaliser des analyses de causes profondes et recommander des actions correctives et préventives.
• Escalader et coordonner avec les fournisseurs ou équipes techniques au besoin.

Intégrations et échanges de données

• Concevoir, soutenir et dépanner les intégrations et interfaces de données.
• Surveiller les intégrations pour assurer l’exactitude, la complétude et la ponctualité des données.
• Analyser et résoudre les échecs d’intégration, écarts de données et erreurs d’interface.
• Soutenir les modifications aux intégrations existantes et l’ajout de nouvelles interfaces.
• Assurer la conformité aux normes de sécurité, gouvernance et protection des données.

Documentation et processus

• Rédiger et maintenir la documentation technique et fonctionnelle.
• Mettre à jour les guides de soutien et procédures opérationnelles.
• Documenter les conceptions d’intégration, flux de données et dépendances.
• Contribuer à la standardisation des processus et aux initiatives d'amélioration continue.

Exigences

Qualifications requises

Formation et expérience

• Baccalauréat en systèmes d’information, informatique ou domaine connexe, ou expérience équivalente.
• Expérience en soutien d’applications d’entreprise.
• Expérience avec les intégrations, échanges de données ou interfaces.

Compétences techniques et fonctionnelles

• Compréhension des intégrations applicatives (API, échanges de fichiers, middleware, concepts ETL).
• Expérience en dépannage de flux de données et d’interfaces.
• Connaissance des concepts de données relationnelles et de validation.
• Expérience avec des fournisseurs et applications tierces
• Connaissance des pratiques ITSM (incident, problème, changement).

Compétences comportementales

• Excellentes capacités d’analyse et de résolution de problèmes.
• Capacité à vulgariser des concepts techniques.
• Solides compétences en documentation et organisation.
• Capacité à gérer plusieurs priorités en environnement de production.
• Attitude collaborative et orientée service.

Atouts

• Expérience avec HRIS, ERP, Finance, CRM ou systèmes opérationnels.
• Exposition aux plateformes d’intégration ou outils middleware.
• Expérience en environnements réglementés ou d’entreprise.
• Expérience dans l’industrie du transport.
• Bilinguisme (français/anglais).

Analyste d’affaires (Intermédiaire)

Missions

Responsabilités :

• Effectuer des analyses de données et collaborer avec les équipes d’affaires et TI afin de recueillir, définir et faire progresser les exigences des projets.
• Gérer la priorisation du backlog et soutenir la planification des livraisons.
• Effectuer les tests d’acceptation utilisateur (UAT), réaliser des requêtes de base dans les bases de données, diagnostiquer les problèmes et contribuer à leur résolution.
• Agir à titre de Product Owner en remettant en question les exigences, en négociant les priorités et en favorisant l’obtention d’un consensus entre les différentes parties prenantes.
• Comprendre les exigences en matière de conformité et de réglementation et contribuer à la conception ainsi qu’à l’architecture des applications de conformité.
• Prendre en charge des projets critiques et diriger les réunions du comité opérationnel et du comité de pilotage.
• Coordonner les priorités des projets avec des équipes internationales situées dans les régions AMER et en Asie.
• Collaborer avec les équipes de soutien à la production afin de résoudre les incidents de production de niveau 3.
• Diriger les sprints de projet, les cérémonies Scrum et les réunions de mise en production avec les parties prenantes.

Profil

Exigences :

Obligatoires :

• Minimum de 5 ans d’expérience dans un rôle similaire.
• Excellente compréhension des technologies sous-jacentes aux applications bancaires.
• Bonne connaissance des infrastructures, des applications Web, des systèmes d’exploitation Unix et Windows ainsi que des applications infonuagiques.
• Capacité à analyser des problèmes et à discuter des solutions avec des parties prenantes techniques et non techniques.
• Expérience en gestion de projet.
• Expérience à titre de Scrum Master et/ou de Product Owner.
• Expérience avec JIRA pour la gestion du backlog et des tâches.
• Expérience préalable avec des applications bancaires développées en Java et avec les technologies infonuagiques.
• Solides connaissances de SQL et des bases de données Big Data.
• Expérience dans la manipulation de grands ensembles de données et dans l’analyse de données.
• Excellentes compétences en communication et en gestion des parties prenantes.
• Capacité à communiquer en anglais, à l’oral comme à l’écrit, afin de collaborer régulièrement avec des collègues et des partenaires aux États-Unis.

Job Description

Client is looking for a certified Guidewire ClaimCenter business analyst for the Insurance IT team. The role starts from business needs and existing systems to recommend solutions aligned with Guidewire Cloud ClaimCenter capabilities and IT architecture, within an AWS environment. The person produces functional specifications and then guides their implementation with developer analysts, placing the boundary between analysis and development at the heart of the role. The assignment covers the full cycle, from effort assessment to production, including functional documentation and test cases. With a duration of 352 hours, it’s a short-term assignment that requires someone already operational in ClaimCenter from day one.

Looking for: a certified ClaimCenter functional analyst who's already written detailed specs and seen them through to production on a Guidewire project. Having experience with Guidewire Cloud and property and casualty insurance claims makes it easier to get up to speed quickly.

Key Requirements:

• Certification Guidewire ClaimCenter
  
• Business requirements analysis and preparation of detailed functional specifications in ClaimCenter
  
• Oversight of delivery with developer analysts, functional documentation, test cases, validation, and production deployment
  
• Effort, risk, and dependency assessment related to functional work
  
• Interpersonal skills, teamwork, and collaboration with business, technical, and vendor teams
  
• French proficiency, both spoken and written
  
• Functional knowledge of English
  

Requirements

SOUHAITÉ

• Experience with Guidewire Cloud ClaimCenter solutions in an AWS environment
  

ATOUT

• Property & Casualty (P&C) Insurance knowledge
  
• Agile frameworks (Scrum, Kanban)
  

Profiles to Exclude:

• Guidewire developer profile (configuration, Gosu, integration) without proven responsibility for writing functional specifications.
  
• Analyst profile whose Guidewire experience is limited to PolicyCenter or BillingCenter, with no ClaimCenter projects on the resume.
  
• Profile without Guidewire ClaimCenter certification mentioned on the resume, waiting for the client's response.
  
• Analyst profile whose experience stops at gathering requirements, without writing test cases or participating in a production rollout.
  
• Profile without demonstrated work experience in French, both spoken and written.