Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Bilingual IT Service Desk Engineer – End User Support
Skills: IT IS_Service Desk
Experience Required: 6–8 years
Location: Montreal, QC - Hybrid
Role Descriptions:
Must-Have:
Good-To-Have:
Skills: IT IS_Service Desk
Experience Required: 6–8 years
Location: Montreal, QC - Hybrid
Role Descriptions:
Must-Have:
- Knowledge on End User Computing Devices (Laptop | Desktop | VDI)
- Ability to provide technical support over the phone
- Excellent oral and written communication skills
- Hands-on experience in resolving customer issues related to infrastructure
- Assist with support of network connectivity | PCs | and VPN connectivity
- Experience with Remote Desktop Client software
- Ability to resolve issues and/or provide workarounds
- Ability to anticipate customer needs and proactively identify solutions
- Enthusiastic with focus on maintaining high end-user customer satisfaction
- Strong communication and interpersonal skills
- Experience in troubleshooting hardware issues for desktops and laptops
- Experience in Active Directory and desktop engineering
- Hands-on experience with VMware and VDI troubleshooting
- Language support: Canadian French (24x7)
Good-To-Have:
- Ability to think around problems and come up with creative solutions
- ServiceNow ticketing tool knowledge
- Microsoft certification
