Coordonnateur - Centre d'affaires Immobilier

Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while harnessing the power of partnerships and collaboration.

This role sits within Laurentian Bank.

Under the supervision of the Director, Customer Experience, the Coordinator supports Account Managers in managing multi-residential real estate financing files. The incumbent is responsible for the administrative coordination of financing files, the preparation and follow-up of documentation, and ensuring compliance requirements are met. They contribute to delivering a high-quality client experience throughout the lifecycle of financing files.

CONTRACT

Responsibilities

Client and Business Team Support

• Provide administrative follow-up on multi-residential financing files.
• Prepare, review, and submit the documentation required to process financing requests.
• Conduct follow-ups with clients, partners, and internal stakeholders.
• Support Account Managers in the day-to-day management of their portfolios.
• Assist in resolving administrative or operational issues related to financing files.

Document Management and Compliance

• Ensure the accuracy, completeness, and compliance of client files.
• Participate in periodic file updates and regulatory compliance activities.
• Collaborate with internal teams to ensure efficient and compliant file processing.

Continuous Improvement

• Participate in optimizing administrative and operational processes.
• Contribute to various projects related to real estate financing, compliance, or client experience.
• Perform any other related duties that support the effective functioning of the team.

Qualifications

• College diploma (DEC) or university degree in administration, finance, accounting, real estate, or a related field.
• Knowledge of multi-unit residential real estate financing (an asset).
• Excellent organizational skills and ability to manage competing priorities.
• Strong attention to detail and accuracy.
• Strong customer service orientation.
• Good proficiency with the Microsoft Office suite.
• Team-oriented, self-motivated, and proactive.

Desired Competencies

• Client-focused mindset
• Organizational and priority management skills
• Attention to detail and accuracy
• Collaboration and teamwork
• Effective communication skills
• Independence and initiative
• Adaptability and problem-solving abilities

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.