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Détails du poste
- Lieu de travail : Montreal (Hybride)
- Type de poste : Temporaire à temps plein
Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Position: Application Production Functional Support Analyst Location: Montreal, QC, H3A 2A6 Duration: 12 Months Job Type: Temporary Assignment Work Type: Hybrid Shift: Monday to Friday (9am to 6pm or 10:30 to 7:30 pm) Job Description: About the Department:
- The IT Application Production Support team is part of the Information Technology group, which works simultaneously on a wide range of projects arising from businesses, strategic initiatives, regulatory changes, and reengineering of existing applications to improve functionality and efficiency.
- The team provides technical and functional support directly to operational user within Client.
- Functional support analyst is accountable for daily support and responsible to analyze accounting issues during production phases.
- As required along with functional support and user setup may be performed.
- The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix business logic issues, suggest improvements, route unknown issues to level 3 vendor support staff, and to then communicate the resolution to the requestor.
- Need to be an expert in fund accounting activity, have a good understanding of NAV cycle, be able to lead analysis of figures at accounting level (be able to explain NAV variations), be familiar with classic financial products and derivatives.
- Monitoring and supporting the day-to-day production activities.
- Diagnosing and provide a high level of functional support for accounting applications Multifonds FA/WEM & Calculo.
- Analysis and solving accounting and technical issues during production phases, raise change requests to the vendor, ensure the follow up of issues until the delivery of patch corrections.
- Understand prerequisites for accounting migrations and specific accounting events such as merger, split/change of currency of share classes.
- Contribute to maintain a very stable BAU to deliver NAV on time and match with the deadlines.
- Flexible approach to working hours to meet the demands of the team. Willing to work in different day if required.
- Provide guidance, instruction, direction to their team and help team create and maintain shared team values.
- Testing of new Multifonds functionalities.
- Internal Global Communication between APS IT and development teams.
- Providing an added value to set efficient work around in BAU.
- Avoiding recurring incidents
- Closely follow up monitoring dashboards.
- Ensure excellent communication, reporting and escalation as and when needed.
- Participate in the several fund migration activities, testing, internal meetings, and catchup calls with the external service providers.
- The process of fund accounting is highly sensitive and is regulated by several industry norms. To work in this process, it requires:
- Expertise in the business and in-depth understanding of the functional process in general. This includes the knowledge of financial instruments, Net Asset Value (NAV) calculation that is the key value for any Mutual funds.
- Must be an expert in fund accounting activity.
- Be familiar with the different existing funds structures on the market, (multiclass funds, poolings, segment master structures, concept of share class hedging...)
- SME-core accounting application Multifonds FA/WEM software (Temenos) to provide a high level of functional support.
- Bachelor's degree in finance/accounting required; advanced degree considered a plus.
- Minimum 4 years financial industry experience.
- Knowledge of ITIL is a plus.
- Experience with Oracle SQL / PL-SQL- ACCESS & EXCEL
- Prior experience creating procedures
- Good written and spoken English
- Must have worked on Collecting Metrics & Analyzing the request/tickets
- Measure and identify areas for improving Quality and overall Delivery
- Able to communicate efficiently
- Good Team Player
- French/English
- Knowledge and/or experience of the Investment services industry / Funds Administration will be mandatory.
- Prior business analysis experience in an application support environment.
- Analytical skills: being familiar with figures of accounting reports and rules, including taxes figures.
- Autonomous: being able to lead investigations to solve issues by mobilizing all resources/departments requested.
- Flexibility: be ready to be involved in late shift.
- Ability to report: Keeps his/her superiors informed about his/her activities and the progress of his/her files in an effective way. Draws attention to useful information, risks and sensitive points.
- Client focus: Does everything possible to achieve internal or external customer satisfaction by identifying the customer's needs and providing them with the appropriate solution.
