*Bilingual Customer Service Representative — 100% Remote

Description du poste

Be part of a team dedicated to delivering exceptional customer experiences. Contribute to resolving inquiries, managing follow-ups, and ensuring customer satisfaction in a dynamic and supportive setting. Benefit from a fully remote work arrangement and the opportunity to make a meaningful impact every day.

Ce que nous offrons

• Hourly salary of $23-25, based on experience.
• 11-month contract with the potential for permanent employment.
• Initial training schedule: 8:00 am to 4:00 pm for the first few months.
• Shift rotation: Based on operational requirements.
• Possible shifts after the initial training period:
• 9:00 am to 5:00 pm.
• 10:00 am to 6:00 pm.
• 12:00 pm to 8:00 pm.
• Full-time: 37.5 hours per week.
• Remote: Anywhere in Canada.

Responsabilités

• Respond to customer inquiries regarding products, services, billing matters, and disability claims.
• Handle inbound and outbound customer interactions.
• Resolve customer complaints through refunds, exchanges, or billing adjustments.
• Contact customers with updates regarding inquiries, claims, claim investigation results, and planned adjustments.
• Escalate unresolved customer issues to the appropriate departments for further investigation.
• Maintain accurate and detailed records of customer interactions, transactions, inquiries, complaints, comments, and actions taken.
• Provide follow-up support to ensure customer satisfaction.
• Document customer information and interactions accurately.
• Coordinate with internal departments as required to support issue resolution.

Exigences

Qualifications requises

• High school diploma or GED.
• 2-4 years of customer service-related experience required.
• Experience in customer service environments such as call centers, retail, or service organizations.
• Data entry experience with strong documentation accuracy.
• Proficiency with Microsoft Outlook, Excel, or similar computer applications.
• Ability to accurately document and record customer information.
• Ability to communicate in both French and English to support customer interactions.

Compétences interpersonnelles requises

• Strong verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Attention to detail.
• Ability to work independently and manage time effectively.

Qualifications préférées

• Call center or high-volume customer support experience.
• Experience handling billing or service-related complaints.

Pourquoi Recruit Action ?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.