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Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Résumé
Formation et expérience
- Education: No degree, certificate or diploma
- Experience: No experience (will train)
Cadre de travail
- Urban area
- Private sector
Description du poste
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
Connaissances en informatique et technologie
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
Conditions de travail et capacités physiques
- Attention to detail
- Walking
Aptitudes personnelles
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Conditions d’emploi
- Day
Avantages sociaux
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Avantages financiers
- Life insurance
Autres avantages
- Free parking available
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
