Customer Rep-Station

Description du poste

Ce poste est soumis à une entrevue.
Fournir des informations précises et une assistance aux clients qui ont besoin d'une interface client directe. Effectuer les tâches administratives nécessaires à l'efficacité des opérations. Favoriser la poursuite des ventes et générer des revenus supplémentaires autant que possible.

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Connaissances, compétences et aptitudes demandées

• Diplôme d'études secondaires ou équivalent.
• Diplôme d'études collégiales, de préférence.
• Une connaissance de la réglementation douanière canadienne est un atout.
• Une connaissance des produits et services FedEx Express et Ground est souhaitable.
• Capacité à réussir toutes les formations de base et de remise à niveau.
• Doit être capable de soulever 70 lb (32 kg) et de manœuvrer, avec l'équipement approprié, tout colis pesant jusqu'à 150 lb (68 kg).
• Doit être en mesure de compléter et d'atteindre les seuils minimaux pour tous les tests et formations obligatoires.
• Doit pouvoir fonctionner dans un environnement informatique Windows.
• Excellentes compétences en relations interpersonnelles et en communication verbale.
• Bonnes capacités d'analyse et de résolution de problèmes.
• Bonnes compétences en négociation
• Capacité démontrée à gérer le stress et à travailler dans un environnement de travail très exigeant, surveillé et en constante évolution.

Required Knowledge, Skills and Abilities

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Qualifications préférées

Preferred Qualifications: Bilingue - Doit Parler Français et Anglais / Bilingual - Must be Fluent in French & English L'emploie sera afficher jusqu'au 17 Aout , 15h00 / Job will be posted until august 17th , 15h00

Rémunération

Pay Transparency: 21.83 - 31.01 CAD Hourly

Pay:

Détails supplémentaires

Additional Details: Temps Plein Lundi au Vendredi / 11h00 à 19h30 - Full time Monday to Friday, 11h00 à 19h30

Clause de non-responsabilité

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Déclaration sur l’équité en matière d’emploi

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.