*Bilingual Customer Service Representative – Disability Claims (100% Remote)

Description du poste

Grow your customer service career with a fully remote opportunity in the insurance sector. Support customers with inquiries, billing concerns, and claim-related follow-ups while working in a collaborative environment that offers structured training, stable full-time hours, and meaningful daily interactions.

Ce que nous offrons

• Hourly salary of $25.
• 8-month contract with the potential for permanent employment.
• Full-time schedule of 37.5 hours per week, 7.5 hours per day.
• Initial schedule is 8:00 am to 4:00 pm. for the first couple of months.
• After the initial period, shifts may be 9:00 am to 5:00 pm, 10:00 am to 6:00 pm, or 12:00 pm to 8:00 pm, based on business needs.
• Shift rotation is required according to operational requirements.
• Fully remote position and can be performed from anywhere in Canada.

Responsabilités

• Respond to customer inquiries regarding products, services, billing, and disability claims.
• Handle inbound and outbound customer interactions.
• Resolve customer complaints by processing refunds, exchanges, or billing adjustments.
• Contact customers to provide updates on inquiries, claims, investigation results, and planned adjustments.
• Escalate unresolved customer concerns to the appropriate departments for further investigation.
• Maintain accurate records of customer interactions, inquiries, complaints, comments, transactions, and actions taken.
• Complete data entry and documentation accurately.
• Follow up with customers to ensure satisfactory resolution of inquiries and concerns.

Exigences

• High school diploma or GED preferred.
• Bilingual in English and French to provide customer service and support for billing and disability claim inquiries in both languages.
• 2-4 years of customer service experience.
• Experience in customer service environments such as call centres, retail, or other service settings.
• Experience with data entry and accurate documentation.
• Proficiency with Microsoft Outlook, Microsoft Excel, or similar computer applications.
• Experience handling billing or service-related complaints is considered an asset.
• Excellent interpersonal skills.
• Strong attention to detail.
• Ability to work independently and manage time effectively.

Pourquoi Recruit Action ?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.