Dispatcher

Description du poste

What you'll be responsible for :

• Planning and organizing the driver routes optimally to ensure maximum use of the truck fleet
• Assigning routes to drivers (custom software)
• Answering internal customer calls efficiently, courteously, and professionally
• Entering information into the computer system to document calls and perform appropriate follow-ups
• Being the point of contact for drivers regarding their working hours and resolve issues as needed
• Being able to weigh trucks on our scales and integrate them into our system
• Processing customs paperwork requests (for U.S. drivers)
• Maintaining and monitoring inventory in our supply yards on a daily basis
• Performing any other related tasks

Qualifications

To join our team:

• You have a minimum of 2 years of experience in a similar role
• You are capable of handling complex problems to find the best solutions
• You have strong analytical skills
• You have extensive knowledge of the geographic regions of Quebec, Ontario, the Maritimes, and Maine
• You are available outside of regular working hours to handle driver emergencies
• You have good knowledge of Microsoft Office Suite and dispatch software (Samsara)
• You are bilingual in spoken and written communication (an asset)