Senior Business & Systems Consultant

Description du poste

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager, Business & Systems Analysis Chapter, the Senior Business & Systems Consultant has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations; they rely on their expertise, experience, and judgment to plan and achieve goals, and to do a variety of tasks. The Senior Business & Systems Consultant conducts needs analysis, writes requirements/user stories, collaborates with others for system design; and supports the team to increase productivity and reduce costs.

Ce que vous ferez

• Understand the big picture to define business capabilities and go forward roadmap.
• Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organisation.
• Create and/or provide comments into internal and external communications and user documentation.
• Review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.
• Act in an advisory capacity as well as coach/mentor Business & Systems Analysts.

Exigences

• Able to lead large scale transformational work
• Experience supporting business architecture work
• Extensive knowledge of strategy tools and frameworks
• Experience leading the strategic planning process
• Understanding of journey mapping and service design
• Experience with business capability identification and mapping
• Experience with vendor selection (RFP/RFI processes)
• Experience building out complex business cases
• Exceptional communication and presentation skills (needs the ability to tell stories through presentations)
• Ability to build and communicate presentations to senior executives
• University degree in business or technology or equivalent experience.
• 5 to 10 years of progressive experience as a Business & Systems Consultant with both waterfall and agile methodologies.
• Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.
• Experience in supporting customer facing operations is an asset.
• Experience working with client-facing technologies/digital engagement platforms.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is requiredfor Quebec onlyfor the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
• Knowledge of Design Thinking principles
• Knowledge of financial services industry is an asset.
• Experienced in transformational system work, moving from legacy system to modern system.
• Strong understanding of privacy, compliance, control, and security requirements.
• Skilled in test execution and understanding the outcomes.
• Strong leadership and communication skills with the ability to communicate clearly and simply both complex business and technical concepts and align organization on decisions.
• Ability to work and demonstrate cooperation in a matrixed team environment.
• Experience with data & integration modelling.
• Experience with project estimating.
• Experience with Business case development and modelling.
• Experience with vendor engagement.
• Excellent multitasking, prioritization, and time management skills.
• Comfortable working in ambiguous environments.

Ce que nous offrons

• An environment of continuous learning and improvement.
• A friendly, collaborative, and inclusive culture in an interactive team environment.
• Being part of our journey in developing the next greatest digital experience.
• Working together, sharing common values, and encouraging growth & achievement.