Directeur - Sales Enablement and Performance

Description du poste

Reporting to the Vice President of Global Markets, the Director of Sales Activation and Performance (Aerospace) is a key player in the organization. He is responsible for all customer-facing sales and marketing activities, with the primary mission of ensuring customer satisfaction while driving billings and revenue growth.

He or she also oversees the company’s Training Center, manages a specialized operational support program, and administers fleet data for the North America region. In this capacity, he or she serves on the company’s management committee and plays a strategic role in its development.

Responsabilités clés

• Customer Support & Sales Development.
• Serve as the primary point of contact for major aircraft manufacturers (OEMs), including leading manufacturers in North America.
• Lead and supervise the sales support team (Customer Service Managers/Representatives).
• Manage warranty claims and ensure that necessary corrective actions are initiated in a timely manner.
• Grow billing, revenue, and business relationships with customers.
• Evaluate the profitability of deals, meet margin targets, and recommend justified commercial concessions.
• Serve as a marketing liaison and initiate promotional activities in the North American region.
• Participate in client meetings and ensure that client complaints are handled and resolved.
• Define and oversee billing and sales to operators in the region.
• As a representative of client interests, define client needs in collaboration with the company’s internal departments.
• Oversee the handling of complaints and implement appropriate corrective measures.
• Manage and supervise the coordinator dedicated to this program in the Canada region.
• Ensure the smooth running of program-related activities and the achievement of set objectives.

Rémunération

Base salary: 165K–175K

Bonus: 20% + Full benefits package starting day 1

Compétences et qualifications

• Bachelor’s degree in business administration or equivalent
• Master’s degree in business administration (MBA) (A Plus)
• Industry experience: 10 years in support and sales in the aerospace sector
• Business proposals: Experience in developing complex proposals and bids
• Team management: At least 5 years of experience managing staff
• Knowledge of products and their operational environment
• Availability to travel regularly within North America
• Influential leadership and the ability to motivate teams
• Strong managerial skills
• Technical and language skills
• Knowledge of ERP systems (such as SAP)