*Bilingual Customer Service Representative (Mortgage) - Remote (MTL, QC)

Description du poste

Make a lasting first impression by helping clients navigate their mortgage journey with confidence. This fully remote opportunity offers a blend of customer service, mortgage product support, and relationship building in a fast-paced, client-focused environment.

Ce que nous offrons

• Hourly salary of $18.50.
• 24-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Monday to Friday, with rotational shifts.
• Montréal, QC; Toronto, ON; Ottawa, ON: 8:00 am to 8:00 pm EST.
• Halifax, NS: 9:00 am to 9:00 pm. AST.
• Enjoy the flexibility of remote work.

Responsabilités

• Complete client touchpoints through inbound phone calls and outbound scheduled phone appointments.
• Respond to client inquiries by phone and email.
• Provide resolutions to a range of customer inquiries related to mortgage products.
• Review new mortgage account details with clients.
• Guide clients through the use of their new mortgage product and explain its features and benefits.
• Handle incoming and outgoing welcome calls and email communications.
• Utilize established policies and procedures.
• Collaborate with internal teams to resolve client issues efficiently.
• Submit client-requested transactions.
• Develop an understanding of products and policies.
• Support organizational and team initiatives and incentives.
• Meet productivity expectations and key performance indicators.
• Complete daily operational responsibilities.

Exigences

• College diploma or university degree in any discipline.
• 2 to 4 years of customer service, industry, or related experience.
• Bilingual to assist clients, respond to inquiries, and provide customer service through phone and email communications in both languages.
• Strong customer service experience with a customer-centric and solution-focused approach.
• Knowledge of mortgage products and the ability to clearly explain features and benefits.
• Proficiency with Microsoft Outlook, Teams, and Excel.
• Excellent verbal and written communication skills for phone and email interactions.
• Ability to work independently and effectively in a fast-paced environment.
• Demonstrated passion for delivering customer-focused solutions.
• Experience in banking, mortgage, or financial services is considered an asset.
• Experience handling inbound and outbound client calls in a call center or onboarding environment is considered an asset.
• Experience collaborating with internal teams to resolve client issues efficiently is considered an asset.

Pourquoi Recruit Action ?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.