Technical support specialist - wholesale trade

Informations sur le travail

• Work Term: Permanent
• Work Language: Bilingual
• Hours: 40 hours per week
• Education: Bachelor's degree
• Experience: 1 year to less than 2 years
• or equivalent experience

Work setting

• Sales

Tâches

• Prepare sales or other contracts
• Promote sales to existing clients
• Identify and solicit potential clients
• Assess client's needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Deliver sales presentations
• Conduct sales transactions
• Prepare and administer sales contracts
• Use sales forecasting software
• Consult with clients after sale to provide ongoing support
• Reach to clients after sale or signed contracts to provide ongoing support
• Review and adapt information regarding product innovations, competitors and market conditions
• Train customers' staff in the operation and maintenance of equipment
• Provide clients with presentations on the benefits and uses of goods or services
• Resolve product and service related problems
• Advertise and/or promote products, sales or services
• Provide customer service
• Supervise activities of other technical sales specialists
• Plan, direct and monitor activities of sales department
• Assess business opportunities and develop strategies
• Analyze technical documents and reports
• Communicate technical problems, processes and solutions
• Lead sales team in building relationships with business clients and manage negotiations of sales contracts
• Prepare and co-ordinate the production and submission of summary briefs and reports
• Execute full lifecycle software development
• Estimate cost of projects
• Ensure details follow the project's original intention
• Coordinate projects and programs

Connaissances en informatique et technologie

• Salesforce
• iOS
• Electronic mail
• Database management
• MS Excel
• MS Office
• MS Word
• Adobe Suite
• Shopify
• Enterprise resource planning (ERP) software
• SQL
• Cloud

Réservations de voyage

• International travel

Type d’expérience

• Sales and marketing

Domaine d’expérience

• Technical service and/or marketing

Spécialisation en planification

• Public participation and conflict resolution

Expérience en vente

• Consulting services
• Software
• Marketing

Informations sur les déplacements/le transport

• Willing to travel
• Willing to travel internationally

Conditions de travail et capacités physiques

• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Ability to work independently

Outils/équipement personnels

• Internet access
• Cellular phone

Aptitude personnelle

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Flexibility
• Initiative
• Creativity
• Positive attitude
• Dependability
• Adaptability
• Energetic

Questions de présélection

• Are you available for shift or on-call work?
• Are you currently a student?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Options de conditions d’emploi

• Early morning

Options de conditions d’emploi

• Shift
• Flexible hours
• Morning
• On call
• Day

Green job

• Involves duties and responsibilities that lead to positive environmental outcomes

Informations sur le lieu de travail

• Hybrid

Avantages sociaux

• Dental plan
• Disability benefits
• Paramedical services coverage
• Vision care benefits

Avantages financiers

• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)

Autres avantages

• Free parking available
• Learning/training paid by employer
• On-site amenities
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Subsidised public transportation
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program