Application Support

Offre d’emploi

Informations clés

Location: Montreal (day 1 onboarding onsite / in-office presence required 3x/week)
Duration: 12 Months Contract
Work Mode: Hybrid
Shift: Rotational schedule with occasional on-call work

Responsabilités

• Act as an interface into the Market Data group for all issues and requests.
• Be accountable for all real-time Market Data operations issues, take ownership and be proactive.
• Resolve issues on your own with minimal escalations to L3 (Development/Engineering).
• Provide technical support for all Market Data services within the environment.
• Develop strong relationships with other service personnel to ensure issues are addressed expediently and effectively.
• Provide the technical point contact for external vendors who deliver products and services to the company.
• Maintain the Operational Call Queue ensuring professional and efficient handling of calls in accordance with Service Level Agreements.
• Work within a team environment to develop and implement best practices and procedures.
• Establish and document procedures accurately reflecting the roles and responsibilities of the group, escalation paths, and primary functions.
• Develop clear and accurate documentation to reflect up-to-date representation of the environment and create run-books for self-training of new group members.

Exigences

• Minimum 3 years serving in a Level 2/3 Application Support position.
• Minimum 2 years experience with Unix/Linux operating platforms.
• Strong Unix shell scripting skills. Perl programming is a plus.
• Knowledge of Unix surveillance and troubleshooting tools (netstat, mpstat) and file search facilities (grep, awk).
• Familiarity with Unix system administration and security.
• Experience with Network and real-time messaging technologies.
• Good network diagnostic skills.

Compétences préférées

• Knowledge of Client (Reuters) and Exegy vendor system is a plus.
• Knowledge of Perl, Python.
• Knowledge of SQL.