Specialist Retail Operations

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

This position is responsible for supporting the overall Retail Network comprising 300+ Staples locations, 92 Terminals (indirect), 42 Retail Free-Standing stores, and 300+ Dropboxes. This position is also responsible for the mapping of the Retail Network (1250+) locations to help determine the right channel ie., agent, retail store, partner, and drop box. Being a primary support role for the daily dealings of all induction channels relating to data analysis and solution recommendation is key in ensuring the Retail Network is efficient and compliant; revenue reports (credit/debit), functional subject matter expert, and equipment technology.

Responsibilities

• Providing project implementation support such as; business analysis and reports for the retail network to better understand the retail landscape and customer convenience access points is a primary function.

• Identify and implement strategic drop box placements relative to competitors.

• Maintain listing and warehouse inventory.

• Working with ops to drive scanning compliance.

• Quarterly meetings with facility team to ensure lease renewals are on target.

• Complete monthly and quarterly reports for key stakeholders.

• Assist with compiling a retail dashboard that is to be displayed on the intranet monthly.

• Identify process compliance issues.

• 24 hr turnaround for Equipment Repair.

• Report monthly NSD service calls, requests.

• Represent cross-functional projects such as ESO user acceptance testing.

• Intelligence for lease renewals 12 months in advance.

• Smart allocation of locations; agents, partners, PCL stores.

• Support retail operations manager indirectly.

Education

• Post secondary education preferred

Experience

• Analytical & Critical Thinking Abilities.

• 1-3 years of experience required.

• Interpersonal & Influencing Skills.

• Ability to take initiative.

• Multi-tasking.

• Strong communication, written and verbal.

• Strong knowledge of Project Management.

• Advanced knowledge of Mapinfo and Excel.

• Knowledge of Visio application

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 565 - Montréal Hub
Working Conditions: Office Environment; Retail Center Environment

Reports to: Manager Retail Divisional
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

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We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.