Truck dispatcher (container transportation, evening shift)

ABOUT US

GT Group, headquartered in Montreal, provides a diverse network of products and services related to container transportation, logistics, and warehousing for the international maritime community. Serving both domestic and international sectors for over 45 years, we bring a strong and innovative approach to the industry.

If you have a strong work ethic, are motivated, and want to be part of a collaborative and continuously growing team, this opportunity is for you.

YOUR ROLE

The Dispatcher is responsible for carrying out daily tasks related to the fleet of drivers assigned to them. This includes monitoring the fleet, distributing, receiving, and accurately updating information. You will be the main point of contact for drivers and will be expected to provide guidance and solutions to their issues in order to maximize fleet productivity.

Your contribution to the team:

• Coordinate and plan with the customer service and planning departments to dispatch drivers and company equipment effectively and efficiently;

• Coordinate inbound and outbound flow while staying informed of daily priorities and weekly transportation objectives;

• Ensure drivers’ daily trips are confirmed and completed by the end of the day;

• Ensure carrier compliance with company policies and procedures;

• Review, prepare, and communicate specific requirements and procedures to drivers;

• Handle driver and customer requests professionally and in a timely manner;

• Actively build positive working relationships with all drivers;

• Update customer web portals when applicable;

• Follow up and update shipment statuses in the company’s internal applications;

• Analyze resource utilization and generate reports as needed;

• Perform any other related tasks.

REQUIREMENTS

• Intermediate bilingualism (French/English) required (customers, customs);

• Postsecondary education preferred, although a high school diploma is sufficient;

• Customer service experience in a similar work environment is an asset;

• Experience with bulk and/or hazardous products is considered an asset;

• Strong problem-solving, stress management, and emotional management skills;

• Well organized, excellent communicator, with strong attention to punctuality and detail;

• Ability to multitask and thrive in a fast-paced environment;

• Self-motivated and able to work with minimal supervision;

• Legally authorized to work in Canada.

BENEFITS

• Group insurance (health, life, disability, telemedicine, dental, travel);

• Free parking on company premises;

• Company events throughout the year;

• Close-knit and friendly team environment.

GT GROUP is committed to employment equity. In this regard, we encourage individuals from the four designated groups — women, Indigenous peoples, visible minorities, and persons with disabilities — to apply.