Case Management Consultant

Job Description

Are you interested in contributing to the health of Canadians? At Sun Life, we believe health is a significant determinant of success for both organizations and individuals; the two are intimately and materially linked. If you are interested in playing a proactive and positive role in this pursuit, we want you to join our company. Are you well-organized, service oriented, experienced in disability management, skilled in coaching or adult education and able to demonstrate empathy? Are you able to see the big picture, along with the critical detail and understand how to cultivate behaviour in your team to drive results? If so, consider applying your skills and experience to the critical position of Case Management Consultant with Group Disability at Sun Life Financial where we believe in the relentless pursuit of better health and where we support our clients and their employees in this journey. You would be supporting our disability case managers in making a difference in our customers’ lives and in return we actively support your professional development by offering a dynamic workplace, challenging and rewarding work and opportunities to build a career!

What will you do?

• Coach your team in client-focused case management and achieving results.

• Refine your assigned team skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, workload prioritization with the goal of improving the overall measured team performance

• Support staff in achieving overall office targets, workload management, difficult cases, department workflow and processes

• Collaborate with your peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunities

• Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers.

• Report on emerging trends so that they can be addressed and where suitable, learnings can be leveraged nationally.

• Partner with other CMCs and trainers to facilitate training sessions within the region, where appropriate.

What do you need to succeed?

• 3-5 years in Disability Case Management (short and long term disability)

• University degree or a completed college diploma. Occupational health, disability management or other health related areas are assets, but are not limited

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

• Analytical, organizational and problem solving skills

• Influencing and negotiating skills

• Knowledge of strategic interventions

• Positive attitude with a drive to succeed and a commitment to quality service

• listening skills and capacity for empathy

What’s in it for you?

• Our commitment to talent development

• Comprehensive training programs from the start of employment and ongoing coaching to set you up for success

• Our complete benefits package starting your first day

• Collaborative environment where you are encouraged to share your ideas

• - Employee discounts available from a variety of partners (communications, travel, shopping, entertainment, etc.)