Bilingual Customer Service Representative

Job Title: Bilingual Customer Service Professional (French & English) Duration: 6-Month Contract Job Type: Hybrid Locations: Montreal, QC / Halifax, NS / Waterloo, ON Job Overview: We are seeking a highly motivated Bilingual Customer Service Professional (French & English) to join our team on a 6 month contract. In this role, you will be responsible for delivering exceptional customer service support by handling inbound calls and assisting clients with inquiries related to group insurance plans and services. Requests may vary in complexity and will come from both internal and external customers. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, customer-focused environment. You will handle approximately 50 inbound calls per day while ensuring timely, accurate, and professional responses. Key Responsibilities: - Handle inbound customer calls and provide accurate information regarding products and services - Support clients with inquiries related to group insurance plan files, including follow-ups when required - Deliver high-quality customer service while maintaining professionalism and empathy - Navigate multiple systems and applications efficiently to resolve customer issues - Research and interpret information using internal tools and documentation - Maintain accurate records of customer interactions and updates - Collaborate with internal teams to ensure seamless service delivery - Consistently meet performance and service level expectations in a high-volume call environment Must-Have Requirements: - Fully bilingual in French and English (speaking, reading, and writing) - Minimum 1 year of customer service experience (call center, retail, administrative, or service industry experience acceptable) - Strong proficiency with Microsoft Office Suite (Teams, Outlook, etc.) - Comfortable navigating multiple systems and applications simultaneously - Strong communication, interpersonal, and customer service skills Soft Skills - Strong problem-solving and analytical skills - Ability to remain calm, professional, and effective in a fast-paced environment - Eagerness to learn and adapt to new tools, systems, and processes - High attention to detail and accuracy in handling customer information - Strong research skills and ability to work with multiple administrative systems Nice-to-Have Skills: - Experience using Salesforce - Background in group benefits or insurance industry - Previous experience in a contact center or insurance environment Education: - High School Diploma required - College or University degree considered an asset