Home Delivery Scheduling Associate - Montreal

Description du poste

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces—building an ecosystem of products, places, services and spaces that elevates RH as a global thought leader, taste and place maker. RH is seeking a Scheduling Associate to represent the RH brand as a primary point of contact, facilitating an elevated home delivery experience. This role delivers first-class service through clear communication, thoughtful coordination, and timely resolution of customer needs. You will be part of a team committed to earning the love of our customers by creating a seamless, personalized, and memorable delivery experience.

Vos responsabilités

• Live Our Vision, Values and Beliefs every day
• Deliver a world-class customer experience throughout the scheduling process
• Manage inbound and outbound communication to coordinate home delivery appointments in a high-volume environment
• Provide timely, thoughtful solutions to complex customer scenarios
• Partner with internal and external teams to ensure seamless execution of deliveries
• Maintain accuracy across systems, ensuring all scheduling details are complete and up to date

Nos exigences

• + years of experience in customer service or scheduling environments preferred
• Demonstrated professionalism and composure when supporting discerning customers
• Strong technical proficiency and comfort navigating multiple systems
• Highly organized with strong attention to detail
• Clear and effective communication skills across phone and email
• Demonstrates sound judgment and problem-solving in dynamic situations
• Flexibility to support business needs, including evenings, weekends, and overtime

Exigences physiques

• Remain in a stationary position for extended periods of time
• Operate a computer and other office equipment, including keyboard, mouse, and headset, for prolonged periods
• Communicate clearly via phone and video, including listening and speaking for extended durations
• Move about the workspace as needed to access equipment and collaborate with team members