Receptionist

Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while harnessing the power of partnerships and collaboration.

This role sits within Laurentian Bank.

The incumbent is responsible for handling front office reception and administration duties. This includes greeting guests, answering phones, handling inquiries, and undertaking a range of functions to ensure the administration activities within the organization runs smoothly.
Responsibilities

• Answer telephone calls and transfer to the appropriate parties.
• Greet visitors, take messages, and reply to questions of general information.
• Perform basic bookkeeping, filing, and clerical duties.
• Prepare, order, and maintain office supply inventory.
• Maintain information systems used by office administration team.
• Prepares letters, memos and other documents.
• Continuously ensure reception area is organized.
• Provide basic back up coverage to Executive Assistants when needed.
• Carries out any other similar or general tasks when required.

Qualifications

• Post secondary degree/diploma, and 1-year of related experience.
• Bilingual (French/English) verbal and written communication skills are assets.*
• Superb interpersonal and customer service skills, with the ability to interact with individuals at all levels.
• Well organized, able to manage time and multi-task with conflicting priorities and timelines.
• Demonstrated ability in core and role specific competencies including teamwork, adaptability, organizational, resourceful, customer
• service, innovation and problem solving.
• Familiarity with 5S, Kaizen Principles, Six Sigma or other continuous improvement methodologies is an asset.

* Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an additional perk, you get a day off to celebrate your birthday.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.