Bilingual IT Business Analyst

Job Description:

We are seeking a highly skilled and bilingual IT Business Analyst to play a pivotal role in the migration of our customer communication platform from Thunderhead to Quadient. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring a seamless and successful transition to the new platform. This role requires a strong analytical mindset, excellent communication skills in both English and French, and proven experience in complex system migration projects, specifically involving Customer Communication Management (CCM) platforms.

Key Responsibilities:

• Requirements Gathering & Analysis: Conduct detailed workshops and interviews with business stakeholders to elicit, document, and analyze current and future state requirements for customer communications, focusing on features, functionalities, and data elements currently managed in Thunderhead.
  
• Gap Analysis & Solution Design: Perform comprehensive gap analysis between the existing Thunderhead capabilities and the target Quadient platform (Inspire Evolve, Designer, Automation, etc.). Collaborate with technical architects and development teams to design effective migration strategies and solutions.
  
• Documentation & Specification: Create clear, concise, and comprehensive documentation, including business requirements documents (BRDs), functional specifications (FSPs), use cases, user stories, process flows, and data mapping documents for the Quadient platform.
  
• Migration Strategy & Execution Support: Contribute to the overall migration strategy, including data migration, template conversion, workflow re-engineering, and integration points. Support the development, testing, and deployment phases, ensuring business requirements are met.
  
• Stakeholder Management: Facilitate effective communication and collaboration between business users, IT development teams, quality assurance, and external vendors (including Quadient representatives). Manage stakeholder expectations and ensure alignment throughout the project lifecycle.
  
• Testing & Quality Assurance: Define test strategies, prepare test cases, and support User Acceptance Testing (UAT). Validate that migrated communications, templates, and workflows in Quadient meet business requirements and quality standards, including compliance and regulatory needs.
  
• Change Management & Training: Assist in organizational change management activities, including developing training materials and conducting training sessions for business users on the new Quadient platform.
  
• Problem Solving & Risk Management: Proactively identify, analyze, and resolve issues and risks related to business requirements and system functionality. Develop contingency plans and escalate critical issues as needed.
  
• Bilingual Communication: Effectively communicate, both verbally and in writing, in English and French with all stakeholders, including technical teams, business owners, and external partners.
  

Requirements

Required Skills & Qualifications:

• Experience:
  
• Minimum of 5 years of experience as an IT Business Analyst, with a strong focus on enterprise application implementation or migration projects.
  
• Mandatory: Proven experience in migrating Customer Communication Management (CCM) platforms, specifically with hands-on experience or deep understanding of migrating from Thunderhead to Quadient Inspire products (e.g., Inspire Evolve, Designer, Automation, Interactive, Scaler, Content Manager).
  
• Experience with other CCM platforms is a plus.
  
• Experience in the [mention relevant industry, e.g., Financial Services, Insurance, Healthcare] is highly desirable.
  
• Technical Acumen:
  
• Ability to engage in technical discussions, understand system architectures, and translate complex business requirements into technical specifications.
  
• Familiarity with data integration, workflow configuration, and batch processing concepts within CCM platforms.
  
• Methodologies:
  
• Strong understanding and experience with Agile, Scrum, and Waterfall methodologies.
  
• Experience working in hybrid delivery models.
  
• Tools:
  
• Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Project, or Azure DevOps.
  
• Experience with data visualization/reporting tools (e.g., Power BI) is a plus.
  
• Language:
  
• Fluent in both English and French (written and spoken) is mandatory.
  
• Soft Skills:
  
• Exceptional analytical, problem-solving, and critical thinking skills.
  
• Strong strategic thinking and decision-making capabilities.
  
• Excellent interpersonal, negotiation, and conflict resolution skills.
  
• Ability to manage multiple priorities, work under pressure, and adapt to changing environments.
  
• Education & Certifications:
  
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
  
• CBAP, CCBA, PMP, Agile/Scrum Master, or other relevant certifications are a strong asset.