Customer Service Agent

Description du poste

Join a collaborative Contact Center team made up of dedicated professionals and supportive leaders who work together to deliver high‑quality, people‑focused service experiences. In this role, you’ll support customer programs that make a meaningful impact while working closely with internal teams in a positive, fast‑paced environment. Engage2Excel is seeking a Customer Service Agent based in Canada (preferably Quebec) who enjoys helping others, contributing ideas, and delivering excellent customer service.

Pourquoi ce poste est important

Customer Service is at the heart of how we support our clients and their program participants. As a Customer Service Agent, you will be a key point of contact, ensuring every interaction is handled with care, accuracy, and professionalism, helping create positive and memorable experiences.

Votre impact

You will be a reliable support partner, assisting customers and ensuring their requests are handled efficiently and correctly.

• Assist customers via phone and ticketing systems based on program specifications
• Respond to inquiries related to accounts, orders, products, websites, shipping, and returns
• Coordinate shipments and returns
• Provide information and basic technical assistance
• Perform additional clerical and administrative tasks as required

Qui s’épanouit ici

This role is ideal for individuals with 6 months to 1 year of customer service experience who enjoy multitasking and communicating with confidence. You’ll succeed if you bring:

• Experience in a customer service environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong typing skills and the ability to multitask effectively

Langues

Fluency in English and French is required, as you will support clients within and outside Quebec.

Ce que nous offrons

At Engage2Excel, passion meets purpose. You’ll join a supportive team in a culture that values collaboration, recognition, and growth. We offer flexible work options, competitive compensation, comprehensive benefits, ongoing training, and opportunities to make a meaningful impact every day. Do you have the profile we’re looking for? Apply now to join our team!