Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Description du poste
Job Description : The Life Claims department supporting Individual Operations plays a crucial role with our clients, beneficiaries and advisors as we offer them financial help when they need it most. We are looking for a motivated individual who is eager to hold a position as Claims Consultant. This position offers the possibility to progress internally through our career ladder. The position is a full time permanent role.
As a Claims Consultant you are responsible for assessing group life claims.
Principales responsabilités
Determine how the contract applies to each claim
Assess claims and documentation received for a claim in order to reach a decision
Communicate clearly and proactively with clients, beneficiaries, advisors and various professionals and effectively manage their expectations
Maintain established service standards
Evaluate opportunities for process improvements and actively participate in team initiatives and projects
Compétences
Excellent written and verbal communication skills with an ability to handle written and telephone inquiries of a sensitive nature
Minimum of 2 years in a claims environment
Strong attention to detail
Team player with a positive attitude and commitment to provide quality service
Ability to balance high work volumes
Good organizational and time-management skills
Strong problem solving and analytical skills
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
Exigences
Life claims adjudication experience
Atouts
Education involving knowledge of Medical terminology
College diploma/university degree/CEGEP degree or relevant experience
Knowledge of Microsoft Office
Ce que nous offrons
We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
