Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Description du poste
What is the Opportunity?
Faster.Smarter.Safer. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is ready to become Canada’s #1 utility construction provider and we're looking for a Customer Solutions Representative to help us get there!
Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments, ATSI is well-suited to assist clients with their telecom installation needs.
Reporting to the Operations General Manager, the Field Services Manager will support quality, training effectiveness, safety compliance, and performance management for our client programs throughout the province.
What You Will Do Here
- Provide operational leadership, guidance, and oversight to partner leadership teams operating across Quebec.
- Serve as the primary operational liaison between ATSI, the client, and partner leadership teams, ensuring clear communication, aligned expectations, and timely issue resolution.
- Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
- Manage program performance by reviewing SLA metrics such as customer satisfaction scores, visit completion, repeat rates, and upselling opportunities
- Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
- Lead safety compliance for partner operations, including field safety audits, hazard assessments, and adherence to Aecon’s HSE requirements.
- Promote an inclusive and collaborative work culture across all partner organizations.
- Support partner leadership teams in coaching technicians on effective product‑recommendation practices.
- Ensure partner teams receive the tools, training, and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
- Review sales results with partner leaders to identify trends, gaps, and opportunities for improvement in attach and conversion rates.
- Work with ATSI and the client to ensure consistent communication, alignment, and execution of sales initiatives across Quebec.
What You Will Bring to The Team
- 10+ years of experience in the telecommunications industry.
- Strong communication and interpersonal skills with the ability to influence, negotiate, and build strong relationships.
- Demonstrated experience managing quality, safety, and performance across multiple partner groups.
- Strong customer‑service mindset with well‑developed problem‑solving abilities.
- Proven ability to manage multiple priorities independently in a fast‑paced environment.
- Ability to travel throughout Quebec as required.
- Be a champion of inclusion and diversity.
