Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Offre d’emploi
Rémunération
Salary: $41,600 - 41,600 per year
Exigences
- Prior experience in customer service in retail, sales, or call center environments
- Strong communication and customer service skills
- Professional demeanor in business interactions
- Ability to work independently and exceed expectations while contributing to team success
- Excellent organizational skills and multitasking abilities, with adaptability to changing priorities and challenging situations
- Positive, can-do attitude with a client-focused approach, handling difficult situations with integrity, empathy, and sincerity
- Familiarity with computer systems, networks, and technical components, including LAN setups, cable television installations, Internet applications, and browsers; prior experience is a plus, though training will be provided
- Comfort in resolving technical issues patiently with customers over the phone
- Flexible to work in various shifts as needed
Responsabilités
- Provide technical support and troubleshooting advice for network, internet, cable, satellite, digital phone, and computing issues
- Communicate electronically and via phone with customers experiencing technical difficulties to identify and document encountered issues
- Diagnose and resolve technical problems faced by customers
- Consult internal software, tools, and guides to research customer issues and implement solutions
- Document customer records with problem history and solutions for use by other technical support representatives
- Deliver exceptional customer experience while adhering to support guidelines
- Educate customers on maximizing the benefits of company products and services, looking for opportunities to enhance our business and elevate the customer experience
- Promote and sell features, advantages, and benefits of company products and services to clients
- Utilize time management and multitasking skills to maintain high service levels
- Carefully document interactions with customers and escalate potential service issues
- Identify opportunities to enhance customer service levels
- Provide feedback to management teams to improve the environment and perform various other tasks as needed
Technologies
- Support
- LAN
- Network
Informations supplémentaires
More:
Founded in 1926, we at Gatestone have led the way in delivering outstanding outsourced customer contact services and business process outsourcing to world-class organizations, including Fortune 500 companies. Join our Gatestone team for a rewarding and dynamic career! We prioritize customer experience in everything we do. We work seven days a week, from 6:00 AM to 1:30 AM, offering flexible schedules and a starting pay of $20.00 per hour. We celebrate an accessible work environment and provide individual accommodations for qualified candidates with disabilities during the recruitment process.
last updated 13 week of 2026