Technical services representative

Technical services representative

Emploi - Permanent Full-time - Technician / Technical - maintenance / repair

Sani Marc is seeking a dynamic and versatile individual to join the team as a Customer Experience and Technical Service Representative. The Technical Service Representative is responsible for performing diagnostics and/or evaluations related to parts and after-sales service for our various equipment lines. You will receive training on the operation of different cleaning equipment and will be in contact with a diverse clientele from across Canada.

At the heart of our B2B customer relationships across Canada, this role delivers high-quality customer service by phone and email, ensures order follow-ups, and supports clients with technical inquiries and after-sales service related to our cleaning equipment.

Following training on our products, the incumbent assists with equipment and parts diagnostics, recommends appropriate solutions, and collaborates with internal teams to address a variety of operational needs. This position is ideal for an enthusiastic individual who is comfortable in a customer service environment, has an interest in technical support and sales, and enjoys working as part of a team.

Member of the Customer Experience Director's team, the technical service representative performs all of the following functions:

• Act as the primary point of contact for customer calls nationwide and provide relevant information such as product availability, technical solution options, delivery dates, etc.;
• Open service calls and coordinate with technicians for on-site interventions when required;
• Enter orders and inventory transfers into the order management system received by email and/or phone;
• Inform suppliers, customers, and company employees of policies related to warranties and merchandise returns;
• Prepare price quotations for customers and obtain the necessary approvals;
• Verify product availability, manage inventory, and coordinate logistics to ensure fast and efficient deliveries;
• Track orders and follow up with customers to ensure their satisfaction.

• Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele;
• Basic skills in mechanics, electromechanics, and electricity;
• Experience as a parts counter clerk or technical advisor (an asset);
• Good communication skills and aptitude for customer service over the phone;
• Good organizational skills, both in work methods and time management;
• Respectful and customer-oriented;
• General knowledge of computer systems (Microsoft Office suite);

• Group insurance coverage
• Long Term Disability Insurance
• Dental insurance
• Life insurance
• Employee discount
• Employee Assistance Program
• Travel insurance
• Reimbursement of training and development activities
• Clothing provided
• Telemedecine
• Employer's participatory RRSP
• Mobile holidays
• Corporate events

• You will be eligible for the group insurance program and the retirement plan with employer contributions;
• We care about our employees' health; that's why we provide free fruit and coffee and reimburse part of the registration fees for physical activities;
• You will benefit from training and participate in the launch of new equipment;
• You will contribute directly to customer satisfaction and loyalty through your technical expertise;
• And most importantly, you will join a team of dynamic, dedicated, and pleasant individuals!