Change Management Specialist

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistic

Key Responsibilities:

Change Strategy Support

• Support the development and implementation of comprehensive change management strategies on small to mid-sized projects and initiatives.
• Contribute to the development of change management frameworks (tools, methodologies, guiding principles)
• Collaborate with the PMO/Project Managers to ensure change management strategies are integrated throughout the project management process
• Provide weekly status reports for your work streams, identifying risks and dependencies.

Stakeholder Engagement

• Build strong relationships with key stakeholders to complete needs analysis and tailor change solutions accordingly.

Communication Development and Support

• Support the development and execution of communication plans to keep all stakeholders informed and engaged.
• Create clear, concise messaging to support understanding and alignment and to ensure adoption of new ways of working.

Training and Development

• Support the development and execution of training plans that empower stakeholders to adapt to new processes or systems.
• Collaborate with training specialists and/or external vendors to implement effective learning programs.

Impact Analysis, risk assessments and Monitoring

• Perform change impact assessment/analysis, identify potential barriers to successful change and provide recommendations to mitigate risks
• Measure change adoption and track progress against identified objectives.

Continuous Improvement

• Gather feedback to improve change management practices continuously.
• Ensure lessons learned are documented and incorporated into future change projects.

Required Skills and Qualifications:

• Education: Bachelor’s degree in business administration, Human Resources, Organizational Development, or related field.
• Experience: 2+ years of experience in change management, ideally within a similar industry or in a consulting firm
• Skills:Strong project management skills with a track record of implementing successful change initiatives.Exceptional interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.Exceptional written communication skills; experience in developing change-related communications for internal and external stakeholdersAnalytical skills for assessing change readiness, impact, and success metrics.Ability to manage and resolve conflicts and mitigate resistance to change.Familiarity with change management methodologies (e.g., ADKAR, Kotter's 8-Step Process).Proficiency in Microsoft Office (word, excel, power point)Bilingual (English & French)

Preferred Qualifications:

• Experience with Change Management in a PMO or large-scale project environment.
• Previous project management experience is a plus.
• Relevant certifications (e.g., Prosci Change Management Certification) are a plus.

Travel Requirements:

• Travel within Canada and internationally may be required for this role.

Why Join Us?

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:

• On-site gym with a personal trainer

• Employer-provided lunch of your choice

• Comprehensive group insurance

• Group RRSP plan

• Care & Well‑Being Activities

• Partial reimbursement for public transportation

• Employee Assistance Program

…and much more.

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.