IT CRM Consultant

Overview

IT CRM Consultant

Hybrid, Toronto, Ontario

Contract

•10+ years of Solution Design experience in enterprise applications and solutions

•In-depth knowledge of CRM platforms (e.g., Microsoft Dynamics) and their features, including portal technologies such as ADX studio, PowerApps, building model-driven apps, and Power portals experience an asset.

•Demonstrated knowledge and experience of Microsoft 365 CRM development.

• Experience in identity provider solutions integration.

• Proven experience designing and implementing end-to-end CRM solutions that align with business objectives.

•Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.

•Strong understanding of data modeling, database design, and data architecture within a CRM context.

•Experience with programming languages and scripting (e.g., C, JavaScript, Apex, Python) for customizations and integrations.

•Knowledge of API integration methods to connect CRM systems with other applications.

•Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.

•Experience working in an agile development environment. Experience in providing Go-live support and conducting post-implementation reviews.

•Ability to identify the root cause of problems and provide viable solutions.

•Strong problem-solving skills to address complex business challenges and design appropriate solutions.

•Ability to collaborate with cross-functional teams, including developers, analysts, business users, and testers

•Experience working with CRM vendors, understanding product roadmaps, and evaluating third-party integrations.

•Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.

•Ability to perform data-driven decision-making to optimize CRM performance and functionality

•Creative thinking and the ability to devise innovative solutions to unique challenges.

•Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.

•Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.

•Proficient in designing and documenting technical specifications, solution architecture diagrams, and data flow diagrams.

•Ability to design and articulate complex technical concepts into executable development work packages for developers.

•Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.

•Experience presenting solution designs, project updates, and management recommendations.

•Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.

Please send your detailed resume to