Head of Engineering

Description de Poste

Hyper-Reach builds mission-critical mass notification and emergency communication systems used by public safety organizations across North America. We operate high-reliability, real-time platforms spanning web, mobile, telephony, and cloud infrastructure at meaningful scale. Our engineers own systems end-to-end, make real architectural decisions, and modernize legacy technology with a focus on performance, security, and resilience. We value autonomy, technical excellence, and building software that truly matters.

About the Role

We’re hiring a Senior Engineering Manager to lead a small, high-impact engineering team responsible for our Hyper-Reach platform, telephony systems, and core infrastructure.

This is a player–coach role with full end-to-end ownership. You will be the primary technical leader overseeing architecture, delivery, quality, and day-to-day execution across product engineering, telephony integrations, and infrastructure evolution.

You’ll work closely with leadership while remaining hands-on with critical technical decisions and complex development work.

This role is ideal for a senior technical leader who enjoys breadth, ownership, and autonomy within a lean team.

What You’ll Do

Technical & Team Leadership

• Lead and mentor a team of 4 full-time engineers, plus external contractors.
• Act as the primary technical authority across the Hyper-Reach mass notification product, telephony products, and infrastructure.
• Lead architectural discussions, technical decision-making, and system design.
• Conduct code and design reviews to ensure quality, security, and maintainability.
• Continual evaluation of resource needs, including interviewing, hiring and onboarding to expand the team, when appropriate.

Delivery & Execution

• Partner with Product Management to define requirements, scope, and delivery timelines.
• Plan and prioritize work across internal teams and contractors.
• Track progress, manage dependencies, and proactively address risks and bottlenecks.
• Balance near-term delivery with long-term technical health.

Architecture & Systems

• Own system architecture across web applications, mobile components, telephony, and backend services.
• Lead the evolution and modernization of legacy systems.
• Ensure systems are scalable, reliable, secure, and production-ready.

Hands-On Development

• Remain hands-on for complex features, integrations, and critical paths.
• Support development across:
• Web and mobile applications
• Backend services
• Databases (including PL/SQL where applicable)
• Infrastructure and deployment workflows

Continuous Improvement & Innovation

• Improve engineering processes, tooling, and development practices.
• Champion DevOps practices, including CI/CD, monitoring, and automation.
• Introduce and evaluate AI-assisted development tools to improve productivity and quality.

What We’re Looking For

Required Experience

• 8+ years of professional software development experience.
• 2–5 years in a technical leadership or engineering management role.
• Experience leading small teams.
• Strong background in backend and web application development.
• Experience making architectural decisions and owning systems end to end.
• Comfortable operating across product, infrastructure, and operational concerns.
• Strong communication and collaboration skills.

Nice to Have

• Experience with telephony or real-time systems.
• Cloud infrastructure and DevOps experience. AWS experience a plus.
• Mobile application development exposure.
• Experience modernizing or migrating legacy systems.