Housing Search Worker

Description du poste

Tâches

• Ensure visibility and promotion of the aid service on social media and among local organizations to increase its reach in the region.
• Respond to calls and emails from citizens and assess their needs.
• Redirect, if necessary, to intermediate resources.
• Develop an action plan with applicants to help them find housing.
• Accompany applicants on visits, if needed.
• Send daily updates on available housing.
• Conduct neighborhood visits to check for new housing that is not posted online.
• Be available to take emergency calls on the mobile phone for people at risk of becoming homeless.
• Input and update information in our computer system.
• Manage relationships with existing tenants concerning issues between households.
• Develop new procedures to simplify follow-ups.
• Perform any other related tasks.
• If you are ready to take on new challenges, we want to meet you!

Avantages

• Quick entry into the position.
• Insurance after the probationary period:
• Dental insurance
• Disability insurance
• Supplemental health insurance
• Vision insurance
• Paid time off.
• Equal contributions to RRSP.
• Company events.
• Mileage allowance.
• Employee Assistance Program.
• Pension plan.
• Casual dress code.

Exigences du poste

• Must have a vehicle and a valid driver's license (MANDATORY).
• Training or experience in customer service or aid services.
• 5 years of experience in customer service with various types of clientele (MANDATORY).
• Computer skills to enter applicant data and send emails.
• Strong knowledge of French (written and spoken) and basic English for communicating with English-speaking clients (about 25% of the time).
• Resourceful and independent.
• Open to working with diverse clientele.