Senior UX Designer

About The Role

Our growing team is looking for a Senior UX Designer! As a Senior UX Designer, you will infuse our products and services with a human-centered approach. You are a skilled facilitator, researcher, and strategist. Your mission is to demystify complex problems to design and help bring to life exceptional digital experiences across both customer and employee journeys.

As a member of our enterprise UX team, you will engage in the full co-creative design process: you’ll work with stakeholders from the earliest discovery phases and use design-led methods to define how we understand problems, generate ideas, and deliver solutions.

You will contribute to strategy and collaborate closely with a variety of stakeholders to ensure buy-in, alignment, and knowledge transfer across the organization, in order to improve and transform our products and experiences.

Work location: Montreal (2020 Robert-Bourassa Blvd.)

What You'll Do Here

• Inform our strategy and innovation efforts by bringing data on customer and business needs through qualitative and quantitative research.
• Translate research insights into actionable design solutions.
• Produce CX/UX artifacts such as wireframes, service blueprints and process maps, and customer journeys to create a shared understanding of the experience across business areas.
• Conduct user research: interviews with customers and stakeholders, focus groups, usability testing, shopping behavior studies, etc.
• Contribute to a series of co-creation workshops to engage stakeholders and customers in designing customer-centric processes.
• Develop wireframes, visual assets, and reports to communicate ideas, secure stakeholder buy-in and inspire teams at all levels—from peers to leadership.
• Build prototypes to test and validate refinement solutions.
• Collaborate with product owners and business analysts to support initiative rollout through experimentation, testing, and iteration based on learnings.
• Show empathy for stakeholders and customers and guide them through the innovation process.

What You Bring To The Table

• A minimum of 10 years’ experience in service design, design strategy, experience design, or user experience.
• An analytical, curious, and creative mindset.
• The ability to be proactive, work autonomously, and navigate ambiguity.
• Strong listening skills; an effective communicator, engaging presenter, and compelling storyteller.
• Ease in interacting at all levels of the organization, from peers to senior leadership.
• A robust portfolio demonstrating your process for delivering user-centered design solutions.
• Experience with usability and user-centered design practices and creative design.
• Experience in facilitation, design research, and strategy.
• A team player who thrives in a collaborative environment and can give and receive constructive feedback.
• Experience with design tools (Figma, Sketch, Axure, InVision, Adobe Creative Suite, etc.).
• Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required; however, must be eligible to work in Canada.

Assets

• Strong visualization skills to communicate design ideas.

Please include your portfolio.

Equal Opportunity

This position will fill an essential role in our team.

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Métis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.