Client Services Specialist (Training Management Systems)

Client Services Specialist (Training Management Systems)

locations: Montreal (St. Laurent)
time type: Full time
posted on: Posted Today
job requisition id: 119476

About This Role

At CAE, we are all for partnerships built on trust. CAE is seeking a Client Services Specialist (Training Management Systems) to join our CAE Maintenance Training Services Team. Le candidat retenu fournira un soutien administratif et de dépannage pour les comptes clients abonnés, en se concentrant sur les activités d'apprentissage et de conformité. Ce rôle implique de collaborer avec toutes les divisions de gestion de la formation, y compris le support technique pour les escalades, ainsi que l'équipe de vente et de comptes pour les mises en œuvre et la gestion des flux de travail. Nous avons une forte préférence pour les candidats ayant une expérience dans les opérations aériennes / MRO, en particulier dans la formation et la planification. Le candidat idéal fera preuve d'excellence en matière de service à la clientèle, avec un engagement à fournir un soutien de qualité et en temps voulu. Une capacité prouvée à prospérer dans un environnement dynamique et à relever de nouveaux défis est essentielle. Nous recherchons une personne orientée vers l'équipe qui contribue constamment à un travail de haute qualité. Si vous possédez une expérience dans les opérations aériennes / MRO et excellez dans des environnements de travail dynamiques, nous vous encourageons à postuler.

The Role:

• Provides 1st level customer service and support (Telephone / Ticketing System / Email)
• Provide administrative support for learning management activities.
• Manage the customer LMS sites – keeping courseware up to date / User profiles / site Configuration ownership.
• In collaboration with the operator compliance manager, administrate the customer qualifications (expirations / records / documentation)
• Works collaboratively in a team environment with advanced support teams, account managers, implementation, and development resources to meet customer expectations.
• Works with the sales and accounts team to create standardized processes and best practices to deliver a consistent customer experience, increase retention, and improve market share among customers within the region through up selling and cross selling.
• Communicates effectively in written and spoken English with co-workers and customers around the world.
• Demonstrates a strong sense of urgency for sensitive issues.
• Develops understanding of the user interfaces to investigate customer queries and issues.
• Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs.
• Committed to delivering the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment.
• Other potential engagements in other work areas within the company.

Requirements:

• Bachelor's degree or equivalent vocational experience strongly desired.
• Airline / MRO Industry background is strongly desired – Preferably in training administration / scheduling.
• Experience with LMS systems / training management is a must (administrative level).
• Professional fluency in written and spoken English.
• Previous Customer Support / Technical Helpdesk / client relations role experience (2-4 years) desirable.
• Excellent telephone manners and customer service skills.
• Excellent analytical and troubleshooting skills.
• Demonstrates good time management and priority setting skills.
• Demonstrates effective teamwork skills.
• Demonstrates ability to work under pressure and handle complexity and/or ambiguity.
• Experience using Salesforce and/or other Service Desk tools.
• Must be organized, able to multi-task and work in all areas as needed.
• Must be willing to work out of hours/weekends for special projects if requested.

Benefits:

• Be part of a global leader in aviation training and technology.
• Work in a dynamic, innovative environment that values continuous improvement.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

#LI-RA1 Position Type Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws. If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAE!

As a global leader in Civil Aviation and Defense & Security across 40 countries, we advance together as One CAE, fueled by thousands of passionate individuals operating in a culture where everyone can thrive. We hold ourselves accountable for building an inclusive community at every level, and our comprehensive benefits support you professionally and personally. Together, we are All For shaping a future where safety, sustainability, and inclusivity lead the way. Join us and be part of something bigger—where your impact reaches beyond CAE and helps shape the world of tomorrow.

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