Senior Integration Specialist

Description du Poste

As a Senior Integration Specialist at Vention, you will be a key member of the Customer Success team bridging the gap between post-sales implementation and advanced technical support. We're looking for a highly autonomous field-ready engineer with a passion for troubleshooting client collaboration and delivering high-impact support both remotely and on-site.

You’ll be supporting complex industrial automation systems by investigating issues, validating hardware and software configurations, and helping clients get the most out of our systems. This role combines the mindset of a field service engineer with the rigor of a Tier 3-4 technical support expert.

What you’ll do:

• Act as a subject matter expert for automation challenges across Vention's platform and ecosystem.
• Lead technical deployments and investigations both remotely and on-site when required, ensuring that Vention hardware, software, and robotics systems meet client expectations.
• Program and validate automation systems using Vention's MachineMotion controller, MachineLogic software, and client-specific logic (Python).
• Integrate and commission robot applications using our key partner technologies (Fanuc, Universal Robots, ABB), including programming, safety configuration, and troubleshooting.
• Support advanced escalations: Own and resolve complex support cases ensuring fast turnaround and clear communication.
• Participate in client discussions in collaboration with Sales and the Customer Success Managers to identify the best-fit solutions and deployment strategies.
• Execute user acceptance testing (UAT) for new hardware and software releases to ensure readiness and functionality before rollout.
• Maintain and improve technical documentation including user manuals, troubleshooting guides, and technical FAQs to enable self-service and reduce repetitive tickets.
• Manage and contribute to the support system (Zendesk) by owning incoming tickets, prioritizing effectively, and improving internal workflows.
• Collaborate cross-functionally with Product Engineering and QA by sharing field insights, contributing to feature feedback, and identifying areas for improvement.
• Mentor and guide junior Integration Specialists, helping them grow in communication, ownership, and technical depth.

Qualifications:

Who you Are

• 6 years of hands-on experience in industrial automation, robotic systems integration, or advanced technical support roles.
• A plus if you know how to work with robot programming (Fanuc, UR, ABB). Strong communicator who can explain complex technical concepts clearly to clients, teammates, and non-technical stakeholders.
• Experienced in programming (Python) and troubleshooting across electrical, mechanical, and software layers.
• Familiar with post-sales client environments and comfortable owning support relationships with high-value enterprise clients.
• Willing to travel for on-site deployment and troubleshooting as needed. Fluent in English; French or Spanish is a strong asset.

Qualifications:

• Degree in Electrical, Mechatronics, Robotics, or a related engineering field.
• Solid foundation in system commissioning, controls, and industrial machine integration.
• Experienced in ticketing systems (Zendesk) and internal knowledge base development.

Additional Information:

What We Offer

• Attractive salary package that recognizes and rewards your performance.
• Flexible working hours for an optimal work-life balance.
• One week for volunteer work.
• A dynamic and growing work environment that is ideal for your career and personal development.
• A collegial and international team that embraces diversity and inclusion.
• Opportunities for further training and internal development.
• Social events to celebrate successes together!
• More benefits are coming. Do you have ideas for additional benefits? Feel free to contact us!

What to Expect in Your Interview

• Initial Call
• Meet the Team
• Decision & Offer

We're committed to making every step of the process inclusive and accessible. If you require accommodations at any stage, please let us know; we'll ensure you have what you need to succeed.

Professional Growth & Development

Vention believes strongly in promotion from within. For this reason, we structured a comprehensive professional development program that elevates high-performing individuals who deeply understand the inner workings of Vention. This program encompasses:

• In-house coaching program with former industry executives working with a small cohort of emerging leaders.
• Quarterly management training on topics ranging from Giving & Receiving Feedback to Building high-performing teams to Developing your own Leadership model.
• Quarterly World-Class Speaker Series featuring industry leaders sharing their perspective and lessons learned as they build their function and business.
• Dedicated professional development channels sponsored by the Executive team to foster continuous professional learning.
• Book allocation program to further your knowledge in your domain of expertise or any business leadership topics.

Diversity, Inclusion & Belonging at Vention

When you join Vention, you join a team of professionals with diverse experiences, backgrounds, and perspectives. Together, we're building a workplace where everyone belongs, feels valued, and can achieve extraordinary results.

We celebrate differences in ideas, in experiences, and in people. Our initiatives in gender equity, career growth, and leadership development are designed to create real opportunities for everyone to thrive.

Vention's Culture

Vention is an uplifting environment for high achievers. Thinking that Vention's culture would keep you energized? See our full culture guide here.

Remote Work:

No

Employment Type:

Full-time