Technicien, support informatique

Description du poste

The UAP support team is currently looking for a technician. We are looking for an individual who is versatile and has good computer skills. You must also be fluently bilingual (50% of support is in English) and above all demonstrate superior customer service.

Responsibilities

Your responsibilities will be:

• Respond to requests or questions concerning computer problems;
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members;
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users across the company;
• Guide and train users to better use the system;
• Maintain our computers up to date;
• Provide after-hours support on an alternative basis;
• Maintain links with other systems support groups;

Qualifications

To join our team you need:

• College diploma;
• 1 to 2 years of experience offering user support;
• Knowledge of Office 365;
• Bilingualism essential (oral and written);
• Knowledge of PCs and Windows 10 Active Directory SCCM;
• Customer focused ability to listen, problem solving, autonomy, interpersonal communication skills, patience.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities, and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.

Remote Work

No

Employment Type

Full-time

Key Skills

Ruby, Mac OS, Computer Networking, Windows, TCP, Customer Support, Linux, Shell Scripting, VPN, DNS, Technical Support, Troubleshooting

Experience

Years

Vacancy

1