technical support agent

Montreal

Offre publiée le 2026-02-04

Korova Designs Inc.

Description de poste

Overview

Languages: French

Education

  • Other trades certificate or diploma
  • Computer support specialist

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Experience and specialization

  • Linux
  • Device drivers
  • Desktop applications
  • File management software
  • Multimedia software
  • Presentation software
  • 3D graphic software
  • Image editing software
  • Project management software
  • Programming software
  • Programming languages
  • Computer-aided design (CAD)
  • Mac OS
  • Python
  • MS Active Directory
  • MS Office
  • MS Windows
  • SQL
  • Spreadsheet
  • TCP/IP
  • Visual Basic
  • Wireless networks
  • WordPress

Area of work experience

  • Quality assurance or control

Benefits

  • Group insurance benefits

Other Benefits

  • Free parking available