Business Development Manager

Job Description

This position is responsible for the development, coordination, hands-on direct and indirect sales to an assigned group of composite material customers in the U.S & Canada, coupled with new account exploration to achieve sales objectives. The ideal candidate will be results-driven and motivated with the ability to work independently while having the full support of the entire RMC team, both in the US and Canada. The Business Development Manager will also have the secondary responsibility to help develop opportunities and sales for other parts of the business, including NanoXplore's Graphene. (S)he also serves as a technical advisor to customers on product application.

Responsibilities (tasks, duties):

• Maximizes the product line sales growth and profitability.
• Works with VP, Business Development & Sales Managers to establish and implement targeted sales opportunities, build quotes for current and new accounts within targeted account groups or product segments.
• Participates in sales forecasting and planning.
• Builds and maintains strong relationships with customers and suppliers through regular calls (phone and in-person), timely follow-up, including training & mentoring, and networking at industry/business events and sales meetings.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Generates sales leads, follows up on referrals, and qualifies potential customers.
• Provides sales assistance to customers by engaging internal and external resources; including identifying product opportunities.
• Submits call reports in a timely manner following company protocol.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Meets Quarterly and Annual Sales and Gross profit margins goals.
• Provides technical support and advice relating to all company products.
• Develops and delivers sales presentations and closes sales.
• Develops and maintains communications in a cooperative and professional manner with all levels of staff and customers.
• Travel, as required.
• Other duties as assigned.

Required qualifications:

Training, degree:

• Bachelor's degree in Business, Engineering, or related field or equivalent work experience in sales, business, or marketing.

Experience, knowledge:

• 5 years' sales experience with a track record of superior performance metrics.
• Understanding of the composites industry and/or related fields.
• Excellent verbal and written communication abilities in English.
• French verbal and written communication an asset.
• Proficient in Microsoft Office Suite.

Specific qualifications:

Skills, aptitudes:

• Technical & Professional - ability to understand and to articulate composite processes to customers.
• Customer Focus – ability to develop a deep understanding of the customer's business and sustain productive customer relationships.
• Decision Making – identifies and understands issues, problems and opportunities; evaluates and creates strategy for accounts.
• Planning & Prioritizing – excellent planning and strategy development to maximize business opportunities and sales results.
• Formal presentation skills.
• Strong judgement and decision-making ability.

Attitudes:

• Results Oriented – persistent in delivering results in a matrixed organization.
• Adaptability – Ability to sell multiple products with changing priorities and goals.
• Influencing – presents and builds marketing tools and strategies through use of appropriate communication methods to gain acceptance from customers.
• Teamwork, Culture and Values - Models our company's culture and values every day. Builds trusting relationships through credibility & consistent actions.