Player Support Agent for Video Gaming - Montreal

Keywords Studios

Montreal

17,95$ - 17,95$ /heure

Offre publiée le 2026-01-11

Postuler

Description de Poste

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.

Responsibilities

You would assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat.
You would interact with our clients' customers for all the inquiries they could have about the game.
You would assist the developers by forwarding them important information from all the issues you handle with customers.

Requirements

Excellent English (spoken and written).
Passion for video gaming or customer service.
Ability to juggle multiple tasks while managing your time efficiently.
Comfortable with digital technologies (computers, video game consoles, touchscreens).
An interest in the video game industry.
Experience in a relevant or related field (an asset).
Experience in a similar position (an asset).

Note that this position requires full-time availability. Morning, day or evening shift to fill.

Benefits

$17.95 per hour.
Full-time schedule, plus employee benefits, including health and dental care, when eligible.
Partnerships with STM, Telus and BIXI (among others).
Employee Assistance Program.

We look forward to hearing from you.

"Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members outside of the province of Quebec."