IT Coordinator

Mnp Llp

Montreal

Offre publiée le 2025-12-31

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This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation, and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

Provide deskside support to team members both locally and remotely across Canada
Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices

Implement and maintain equipment standards, policies and support processes

Install software and deploy hardware as required

Perform data recovery operations

Utilize ServiceNow ticketing and Knowledge Base systems

Be able to work independently and as a member of a larger Technology team

Deliver one on one and group training, both in person and remotely

Flexibility to work overtime, as necessary

Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary

Maintain flexibility to travel regionally

Skills and Experience

Technologically savvy, with a strong ability to learn new applications, platforms, and systems quickly.

Relevant IT support experience is considered an asset.

Demonstrated customer service experience.

An understanding of the following core technical concepts :

Directory services and identity / access management

Basic networking concepts (e.g., LAN / WAN, DHCP, DNS, routing)

Installing, configuring, and troubleshooting print devices

Hardware imaging and deployment processes

Backup and recovery systems

Audio-visual and meeting room technology

Scripting fundamentals (e.g., command-line or automation scripting)

Knowledge of common desktop operating systems and enterprise productivity suites is considered an asset, including :

Modern Windows-based operating systems

Cloud-based productivity suites (email, document storage, collaboration tools)

A basic understanding of telephony systems and unified communications concepts.

Familiarity supporting business-critical applications typically used in professional services environments (e.g., accounting, tax preparation, document management, workflow tools) is considered an asset.

Experience with IT asset management practices and lifecycle planning is preferred.

Experience working with business stakeholders to understand requirements and translate them into technical needs is highly beneficial.

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

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