Coordinator, CRM Management

Coordinator, CRM Management Role at Alto

Alto is actively contributing to the transformation of Canada’s future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of Canada, this innovative project aims to improve the quality of life of our citizens, strengthen ties between communities and stimulate economic growth.

Opportunity

We are looking for a Coordinator, CRM Management to provide a stimulating, high-impact challenge.

Role Overview

The ideal candidate will be responsible for supporting the management of the stakeholder engagement platform (Borealis), ensuring data quality, and supporting the analysis of existing data. They will identify data quality problems and make appropriate modifications. This person must work effectively in a changing environment, show initiative, discretion, confidentiality, and possess meticulous and analytical skills.

Responsibilities

• Daily monitoring of system performance and support in identifying suboptimal operation.
• Identify data inconsistencies, duplicates, gaps and human errors to ensure accuracy.
• Correct anomalies, remove duplicates and reconcile data sources to maintain a clean database.
• Apply established nomenclature and operational standards to ensure data consistency.
• Verify data consistency and integrity, identifying problems that could compromise future data quality.
• Document data cleansing processes to ensure transparency and reproducibility of actions taken, while limiting future errors or anomalies.
• Provide individual or group training to employees and consortium users to ensure optimal use of the system.
• Provide technical support to employees and consortium users and help them resolve system-related issues.
• Collaborate with internal and external stakeholders to align stakeholder engagement efforts with Alto’s goals.
• Support opportunities for continuous improvement of stakeholder engagement efforts.
• Assist the team in the production of reports and dashboards.
• Participate in the development of best practice documentation for data entry.

Requirements

• Undergraduate degree in a relevant field such as Business, Information Science, or Data Analytics. A graduate degree would be an asset.
• Minimum 2 years of experience in data analysis. Experience with Stakeholder Engagement is an asset.
• Proficiency in Client Relationship Management (CRM) platforms; experience with Borealis Stakeholder Engagement System is an asset.
• Proficiency in data analysis tools and techniques.
• Experience in data management.
• Strong analytical, problem-solving skills and ability to identify trends.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Bilingual in English and French (spoken and written), Level BBB or equivalent.

Benefits

• Basic paid group insurance for you and your family: medical, dental, life, disability, etc.
• Access to wellness and health accounts.
• Flex-Alto account of $500.
• A retirement plan and savings options (RRSP and TFSA).
• Vacations based on experience, available upon hiring.
• An incentive compensation program.
• Flexible hybrid work mode.
• A work environment that encourages initiative, innovation, and forward-thinking solutions.
• A unique opportunity to shape the future of transportation in Canada.

We work to create high-performance, diversified teams

At Alto, we believe in the power of diverse teams. We aspire to provide an inclusive and equitable work environment where everyone can develop and flourish. Alto offers equal employment opportunities to all and invites qualified individuals, regardless of their identity, origin or situation, to apply.

Please let us know if you need any adjustments during the recruitment process. We will do our utmost to provide you with a fair and pleasant experience, while keeping any adjustments confidential.

To find out more about the entire project, visit Alto – Home.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Marketing and Sales

Industries

Rail Transportation

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