Lead, Standards and Onboard products

Job Description

2 days ago Be among the first 25 applicants

Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world’s best leisure airline multiple times, and we’re just getting started.

Reporting to the Manager, In-flight Product, this role acts as a field operational point of contact to ensure a harmonized, coherent, and compliant deployment of onboard products across the entire network. The incumbent is responsible for the technical documentation of products, the maintenance of quality standards, and supporting international operations, particularly when opening new kitchens abroad. The position directly contributes to the customer experience and crew satisfaction by ensuring the consistency and quality of onboard offerings.

Responsibilities

• Design and maintain a comprehensive specification bible for all onboard products, including detailed technical sheets, product pictures, internal codes, formats, weights, and allergen and ingredient information.
• Cover all service classes: Economy, Club, and Crew.
• Ensure data consistency for all Canadian, European, and international stations.
• Compile, structure, and deploy ingredient lists on crew members’ iPads while ensuring regular updates and compliance with internal and regulatory standards.
• Collaborate with internal teams (product, quality, operations) to ensure alignment of deliverables.
• Support the development, elaboration, and update of crew meal components, and contribute to the development of meal cycles, ensuring consistency across all network stations.
• Ensure operational follow-up, documentation, and necessary adjustments based on field feedback and operational needs.
• Participate in tenders for the opening of new kitchens abroad, select products that meet quality standards and technical specifications, and collaborate with local partners to ensure effective and compliant implementation.

Qualifications

• College degree in product management, airline operations, logistics, or a related field.
• Minimum of three to five years of experience in a similar role, with significant exposure to multi-station, international, or regulated environments.
• Proven experience in managing product standards, technical documentation, and large-scale operational deployment.
• Experience in cross‑functional or strategic projects (e.g., opening of new bases, product transformation, continuous improvement).
• Ability to write clear and structured documents.
• Advanced proficiency in documentation and data management tools such as Excel, SharePoint, Power BI, and various other collaborative tools.
• In‑depth knowledge of food standards, allergens, regulatory requirements, and quality standards.
• Operational leadership: ability to influence, mobilize, and coordinate without direct authority.
• Ability to work closely with multidisciplinary teams (product, quality, operations, suppliers).
• Strong analytical, synthesis, and problem‑solving skills.
• Autonomy, rigor, and the ability to prioritize in a constantly evolving environment.
• High adaptability in multicultural and multi‑regional contexts.
• Ability to manage pressure and tight deadlines while maintaining a high level of quality.
• Oral and written fluency in French and English.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

#J-18808-Ljbffr