English Moderator for Video Gaming - Montreal

Description du poste

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content.

We also provide services for online payment and virtual goods providers.

Responsibilities

• Reviewing all incoming community interactions on different social media platforms.
• Moderating any prohibited and/or inappropriate content found therein.
• Reviewing in-game chats and user-generated content for any prohibited and/or inappropriate content.
• Escalating Real-Life Threats as needed.
• Ability to make justifiable judgment calls in regards to debatable content and edge case scenarios.

Requirements

• Passion for video gaming and customer service.
• Comfortable with using VR devices.
• Excellent communication and writing skills.
• Fluent in English.
• Ability to juggle multiple tasks while managing your time efficiently.
• Good attendance rate and attention to details.
• Being fast, albeit thorough, reading skills.
• Experience in a relevant, similar, or related field (an asset).
• Be up-to-date with the latest trends within the online community.
• Schedule: 1pm to 9pm - Tuesday to Saturday
• Training schedule: 9am to 5pm - Monday to Friday
• This is an on-site position at 1751 Rue Richardson #7300, Montreal, Quebec H3K 1G6, Canada

Benefits

• Full-time schedule, plus employee benefits, including health and dental care when eligible.
• CAD $19.95 per hour
• Partnerships with STM, Telus, and BIXI (among others).
• Employee Assistance Program.

We look forward to hearing from you!

#J-18808-Ljbffr