Information Technology Support Specialist

IT Support Specialist

Duration : 3 Months

Location : Montreal, QC H3A1L2 (Onsite)

Notes : Candidates are required to speak French, Bilingual (French and English)

Responsibilities :

• Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch).
• Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing.
• Assist with AV setup for internal meetings and events.
• Okta, Google, and software service administration.
• Deploy and support software to end-users.
• Respond to support requests in the IT Helpdesk both in person and via our ticketing system.
• Managing inventory for hardware and software.
• Know and work with your points of escalation to improve the End User experience.
• Improving and updating our internal and user-facing Kbase.

Requirements

• A positive, service-oriented attitude with a customer obsession mindset.
• 2-3+ years of experience in IT support roles.
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc.
• Experience with administration of Apple computer products using enterprise management tools.
• Knowledge and hands-on experience managing Windows laptops and desktops.
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
• Strong macOS hardware and software troubleshooting experience.
• Solid critical thinking and problem-solving skills.
• Ability to lift heavy equipment (50+ pounds) as needed.