Service Manager

Job Description

Player One Amusement Group (P1AG) proudly has a Play to Win culture. We live and breathe amusement. Come and change the game with us and learn to play differently. We are looking for a Service Manager to join our ever-expanding team in Montreal, Quebec.

P1AG prides itself on exceptional customer service and experience. If you share that passion, we welcome you to apply. We offer a competitive compensation package, enhanced group benefits, flexible working environment, and a fun work culture. Come see how you can contribute to the continued success of P1AG.

Key Areas of Responsibility:

• Responsible for accurate route collections of monies, adhering to proper cash handling procedures.
• Manage the service call process: Receive, prioritize, and complete service calls, provide time sheets and accountability of route service, communicate with service/regional manager of ongoing game and service issues.
• Maintain amusement equipment at customer locations in good working order, product stocked in all dispensing equipment and company policies adhered to for cleaning and aesthetics.
• General maintenance on all gaming equipment (includes but not limited to: replace components, test equipment, cleaning, preparation, ensure repairs are done in a cost-effective manner, maintain and update your parts kit).
• Manage day-to-day gaming equipment moves. Provide move sheets and accountability of delivery service, communicate with service/regional manager of ongoing equipment moves.
• Responsible for the proper loading, unloading, and handling of assets to various customer locations.
• Assembly and disassembly of equipment assets.
• Other miscellaneous duties, as required.

These are the standards we are looking for:

• The successful candidate must receive a criminal and driver’s license clearance.
• 2-3 years technical service experience with service route experience.
• Electrical/mechanical aptitude is a requirement.
• Valid driver’s license, with a clean driving record and dependable vehicle.
• Bilingual communication in both French and English (oral & written).
• Strong organizational and time management skills.
• Excellent problem-solving and troubleshooting skills.
• Self-motivated and reliable, with the ability to work as a team.
• Work effectively in a fast-paced environment.
• Ability to work with tools, pipes, and materials a plus.
• Ability to lift and manipulate objects of up to 80 lbs for 50 feet is required.

These are the values that are important to us:

Raise Our Game – We challenge ourselves to go above and beyond to achieve the very best for our colleagues, customers, and consumers.

Play Different – We hold ourselves to the highest standards of integrity, accountability, and respect.

Change the Game – Through vision and industry leadership we challenge the status quo with conviction, purpose, and professionalism.

Player One Amusement Group is an equal opportunity employer. Accommodation for disabilities will be provided to support participation in all aspects of the recruitment process.

This is a current open vacancy.