Print / Mail Services

About XBP

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description

About the Role:

As a French / English bilingual Print Operator, you coordinate the day-to-day operations, responsible for delivering print services to our clients. You will play a key role in ensuring the smooth functioning of print operations and maintaining high-quality service delivery. This position requires strong teamwork skills, excellent communication abilities, and a proactive approach to problem-solving.

Essential Job Responsibilities

• Manage workflows and prioritize tasks to ensure timely completion of assignments and adherence to service level agreements (SLAs) and deadlines.
• Capture performance metrics, including productivity, and work with Supervisor to take corrective action as needed to address any client issues or gaps.
• Collaborate with other departments or teams to coordinate cross-functional initiatives, resolve service-related issues, and implement process improvements to enhance efficiency and effectiveness.
• Adhere to standard operating procedures (SOPs), training materials, and job aids to ensure consistency and accuracy in service delivery.
• Work with on-site Supervisor to recommend proactive solutions or process enhancements to address underlying issues and prevent future occurrences.
• Stay informed about industry best practices, emerging trends, and regulatory requirements related to core services, and participate in continuous learning and development.
• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-centric mindset.
• Ensure compliance with company policies, procedures, and regulatory requirements, and uphold ethical standards and confidentiality in handling sensitive client information.
• Perform daily print activities as prime function of role and support the mailroom team as needed.

Qualifications

• 1 or more years of experience in a similar role, preferably in a client services or operations environment, with demonstrated ability to work alone and with diverse teams.
• Proven track record of achieving performance goals and delivering high-quality services to clients.
• Excellent communication skills in English and French, both verbal and written, with the ability to articulate ideas clearly, influence others, and build rapport with clients and team members.
• Ability to thrive in a fast-paced, dynamic environment, prioritize competing demands, and adapt to changing priorities or business needs.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience with print requirements.
• Knowledge of industry regulations, standards, and best practices related to core services, with a commitment to compliance and quality assurance.
• Previous print experience in a professional environment is required.
• The successful candidate will need to be able to pass a security background check.

Additional Information

The role is 37.5 hours per week – 7:30 a.m. to 3:30 p.m. Monday through Friday inclusive with flexibility for schedule change as needed.

The role requires the ability to lift items of up to 40 lbs.

The pay range for this position starts at $18.25 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Disclaimer

XBP Global recruiters or representatives will only contact you from emails ending with @xbpglobal.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.

#J-18808-Ljbffr