Disability Management Specialist

Company Description

The American Iron and Metals Company (AIM) is a global leader in the metal recycling industry, with more than 125 sites and 4,000 employees worldwide. AIM thrives on dedication, customer trust, and environmental stewardship, proudly supporting a greener future.

Job Description

Disability Specialist – responsible for coordinating and managing non-occupational disability cases, developing return-to-work plans, ensuring compliance with human rights legislation, and driving continuous improvement of AIM’s disability management program.

Key Responsibilities

• Coordinate and manage non-occupational disability cases from initial claim through resolution.
• Liaise with employees, medical providers, insurance carriers, and internal stakeholders to support timely claim decisions and interventions.
• Maintain accurate, complete, confidential documentation.
• Collaborate with the HR Director Shared Services to facilitate disability governance and SLA performance reviews.
• Develop and oversee individualized, medically supported return-to-work plans for employees returning from non-occupational leaves.
• Identify suitable accommodations in collaboration with managers and healthcare providers under duty to accommodate provisions of the law.
• Monitor progress and adjust RTW plans as needed based on medical updates and business needs.
• Ensure processes align with federal and provincial human rights, privacy, and accessibility legislation.
• Keep up to date with evolving disability and accommodation legislation and group benefits policies.
• Support internal policy development and contribute to disability management program enhancements.
• Design and implement training for the HR Community and management on disability best practices and processes.
• Act as a resource for HR, managers, and employees by providing guidance on disability leave procedures and accommodation strategies.
• Facilitate clear, compassionate communication between all involved parties.
• Promote early intervention strategies and employee well-being initiatives.

Qualifications

• Post-secondary education in Disability Management, Human Resources, Occupational Health, Health Sciences, or a related field.
• Certification as a Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) is an asset.
• 3–5 years of experience managing non-occupational disability cases (STD, LTD) in a corporate or industrial environment.
• Experience working with third-party disability insurance providers and employee benefits programs.
• Strong knowledge of Canadian human rights and privacy laws as they relate to disability and accommodation.
• Excellent case management, organizational, and documentation skills.
• Strong interpersonal and communication skills, with the ability to handle sensitive matters with empathy and discretion.
• Proficiency in Microsoft Office and case management systems.
• Bilingual (French / English).
• Ability to connect and build relationships with all stakeholders.

Benefits

• A competitive salary + other benefits
• Group Insurance & RRSP Program
• Events organized by the company throughout the year
• Dynamic and rewarding work environment – work on important and meaningful projects while having fun!

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Human Resources

Industries

Utilities

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