Information System Operator

CCO COMPUTER OPERATOR POSITION

Area(s) of interest : Information technology

Location(s) : Montreal, Montreal

A full-time day position over 3 days (Thursday to Saturday) from 6:30 a.m. or 8:30 a.m. until 7:00 p.m. or 9:00 p.m.

In compliance with all procedures and service agreements (SLA), this position reports to the Section Director CCO Operations, Infrastructure Delivery and IT Security Assets.

Responsibilities

• Have an appetite and skills for automating operational processes
• Participate proactively in incident resolution
• Develop and review work systems and processes in order to improve them and ensure quality
• Protect the interests of the Bank by ensuring compliance with established policies, standards and procedures
• Act as a “coach” to your less experienced colleagues and represent the department or the Bank to various organizations, authorities or stakeholders
• Carry out complex and varied analyses as well as carry out various important evaluations in order to provide relevant information for decision-making
• Participate in or carry out special projects having an impact on the evolution of practices, policies or products
• Formulate recommendations to optimize the efficiency of operations and the quality of information
• Monitor activities and ensure you obtain all the data necessary for the control and smooth running of activities
• Ensure optimal stability and availability of data and processes

Assets

• Rigor and curiosity (work in operational support)
• Great sense of teamwork
• Great knowledge of corporate data
• Mastery of Script language
• Knowledge of the DataDog tool and the Salesforce ticketing system an asset
• Knowledge of SQL Developer (SQL queries)
• Knowledge of UNIX / Linux commands
• Knowledge of Python

Training

• Bachelor's degree related to the sector of activity and five years of relevant experience OR Master's degree related to the sector of activity and three years of relevant experience OR University certificate / PUB 1st cycle and seven years of relevant experience
• Bilingualism (spoken / written) French and English

Skills

Learning agility, Communication, Diversity and inclusion, Empathy, Initiative, Resilience, Teamwork

Languages

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Additional Skills

Artificial Intelligence, Diversity & Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resiliency

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family:

• Health and wellness program, including many options
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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