CRM / Data Management Specialist (restaurant industry)

Job Description

Position : RFM / CRM Coordinator (bilingual: English / French)

Location : Toronto (Hybrid if you live in Ontario / Remote if you live in Montreal)

Are you passionate about technology, customer experience, and making an impact across hundreds of restaurant locations? We’re looking for an RFM / CRM Coordinator to play a key role in connecting marketing strategy with in-restaurant technology.

In this role, you’ll help deploy menu programming for POS systems across Canada and support the execution of digital CRM campaigns that enhance the guest experience. You’ll collaborate closely with cross-functional teams—including Marketing, Operations, Supply Chain, Insights, and Technology—to ensure campaigns are launched seamlessly and effectively across all platforms.

What You’ll Do :

• Manage and deploy key menu programming updates in restaurant POS systems across Canada.
• Support the planning and execution of CRM and digital marketing campaigns.
• Work with cross-functional partners to align technology and marketing initiatives.
• Provide input and ideas to improve restaurant operations, simplify crew workflows, and elevate the guest experience through technology.
• Troubleshoot and optimize system processes to ensure flawless campaign execution.

What You Bring :

• A passion for technology, innovation, and improving customer experiences.
• Strong organizational skills with excellent attention to detail.
• Experience with CRM systems, POS platforms, or marketing operations (an asset).
• Bilingual: English and French
• A collaborative mindset and the ability to communicate effectively across teams.

APPLY NOW!