DIRECTOR - ENTERTAINMENT

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Hard Rock Hotel & Casino Ottawa will be a fusion of contemporary style and timeless rock 'n' roll flair, with a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Position Summary

The incumbent oversees and directs all entertainment functions for Hard Rock Live, Hard Rock Cafe, Hotel, and Casino floor. This includes managing relationships with promoter partners and other content providers related to Booking and Marketing, contracts, calendar management, and fiscal management of the entertainment department, stage operations, showroom operations, and related entertainment venues. The role also oversees the vibe of the Hotel and Casino floor and delivers a service level that creates a positive, memorable entertainment experience for guests.

Responsibilities

• Act as the “General Manager” of Hard Rock Live venue—oversee Production, Operations, Front of House, Security, Show Settlements, and Ticketing.
• Manage relationship with promoter partner related to Booking and Marketing functions.
• Work with content provider partners to ensure advertising, billing, and facilitation of all acts; focus on maximizing ticket sales and revenue across outlets.
• Interface with and liaison to the corporate entertainment and talent buying team on programming, ticketing, sales, marketing, and entertainment operations.
• Develop policies and procedures for the entertainment department to ensure efficient operations.
• Plan and oversee all entertainment events and property venues; develop a high-quality entertainment schedule in all outlets.
• Establish operating standards, guidelines, objectives, and administrative processes including budget and staffing to ensure proper planning and operation.
• Develop and administer capital, operating, and staffing budgets.
• Create an atmosphere that makes Hard Rock Hotel & Casino the guest’s choice for gaming entertainment; build and retain guest relations to provide superior service.
• Provide extraordinary guest service and manage interactions with customers and team members; work with coworkers in diverse conditions.
• Work on RX Music and manage playlists to enhance the vibe on the Hotel & Casino floor.
• Oversee inventory control for all entertainment equipment; coordinate with Facilities to maintain quality controls and preventive maintenance.
• Ensure accurate accounting of labor and costs for acts; manage financial performance of individual acts and venue profitability.
• Review contracts with legal counsel to ensure commitments and requirements are adhered to.
• Maintain professional relationships with artists; supervise Entertainment Manager, Box Office Manager, Production Manager, Box Office staff, and ushers; ensure EOS are managed and team needs are met.
• Ensure the adequacy and accuracy of all entertainment advertising across media by coordinating with Marketing and Advertising departments.

Note: This description reflects essential functions and may not encompass all tasks assigned.

Qualifications

• Bachelor’s degree in business preferred and 5–7 years in the entertainment industry; significant management experience or an equivalent combination of education and experience.
• Gaming or hospitality experience highly preferred.

Additional Requirements

• Must obtain and maintain all licenses / certifications.
• Must be nineteen (19) years of age.

Knowledge Of

• Ability to read and comprehend industry periodicals, rider agreements, reports, memos, or letters.
• Ability to perform public speaking.
• Ability to read and understand all Hard Rock Hotel & Casino policies and procedures.
• Basic mathematical skills involving addition, subtraction, multiplication, and division.
• Proficient knowledge of Microsoft Office, Excel, and Word.

Ability To

• Deliver high guest service and create memorable experiences.
• Go above and beyond to achieve organizational goals.
• Present an energetic, professional image and interact with media and third parties as needed.
• Push, pull, and lift up to 50 pounds; bend, stoop, and reach as needed.
• Communicate clearly and concisely; be strategic, analytical, ethical, and a motivator.
• Develop and administer goals, objectives, and procedures; prepare administrative and financial reports.
• Interpret and explain policies; operate office equipment; establish working relationships.
• Be flexible to work varying shifts and time schedules as needed.

Physical Demands

Stand and sit for extended periods; walk distances; may need to lift / move up to 50 pounds.

Working Conditions

Work in a highly regulated environment with possible casino floor exposure to noise.

Closing

Hard Rock Ottawa is an equal opportunity employer and provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If accommodation is required during the hiring process, please advise Human Resources. We thank all candidates for their interest; only those selected for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL and strive for an inclusive workplace. Please contact the HR team for accommodation at any time throughout the hire process.

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