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Description de Poste

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

As a Customer Project Manager, you will be responsible for collaborating with clients and internal teams to deliver implementation projects that cover one or more business units. You will manage the global project schedule, issues, and risks, expenses against budget, and communicate project status to stakeholders, internal or external clients, and executive management. We are looking for a Customer Project Manager with strong leadership, excellent communication and project management skills, and the ability to motivate others through vision, strategic positioning, and leadership qualities.

Functions and Responsibilities

• Provide a central point of contact for projects and assist in the development of projects from initial conception to final implementation.
• Facilitate the definition of project scope and objectives, and coordinate all aspects of the project, planning, and directing schedules and budgets.
• Able to work in a hybrid environment, using both Agile and Waterfall methodologies.
• Possess strong skills in budget preparation and forecasting and tracking financial performance against budget.

Qualifications and Skills

• University degree or equivalent experience.
• Over 10 years of project management experience, with at least 5 years of experience in managing large-scale implementation projects for clients.
• PMP certification.
• Experience in IT consulting or outsourcing, or one of the big four IT consulting firms, is an asset.
• Experience in planning and implementing large-scale programs and projects involving procurement, software development, infrastructure, logistics, third-party vendors, on-site and off-site personnel, digital and mobile solutions, using Waterfall and Agile methodologies.
• Experience in implementing digital software solutions.
• Able to travel and go on-site for client implementations (up to 30% of the time, mainly in the province of Quebec).
• Proven experience in managing medium to large-sized programs or projects successfully.
• Strong interpersonal and collaborative skills, as well as a critical thinking mindset.
• High-level presentation, communication, leadership, collaboration, and human relations skills are required.
• Experience managing multiple projects simultaneously.
• Practical professional experience in developing, creating, responding, writing, contributing, and revising requests for information, requests for proposals, proposals, proposal development, project cost estimates, project budgets, and project plans.
• Practical professional experience in managing programs or projects from request for information to launch, planning, execution, management, and control, closure, post-implementation support, and transfer to operations.
• We are looking for motivated, determined, detail-oriented candidates who can work independently, work well under pressure, collaborate, and work tirelessly to find solutions to business challenges and deliver programs and projects on time, within budget, and with exceptional quality and customer satisfaction.
• Training and experience in agile project management (certification is an asset).
• Technical experience with the full software development life cycle (SDLC) in software, infrastructure, digital, and mobile domains, with quality assurance and version control processes (an asset).
• Advanced-level French and English spoken and written (the role may include communications with the US Head Office).

Additional Qualifications and Skills (an asset)

• Training and experience in agile project management (Agile Project Management) (certification is an asset).
• Technical experience with the full software development life cycle (SDLC) in software, digital, and mobile domains, with quality assurance and version control processes.

Role and Functions

• Manage a portfolio of complex initiatives covering one or more business units.
• Develop and manage all aspects of project engagement, from planning to external vendor relationships, including communication, resources, budget, changes, risks, and issues.
• Full project life cycle ownership: project success will include the full implementation of a major initiative or multiple smaller initiatives simultaneously.
• Manage all aspects of multiple related projects to ensure that the overall implementation is aligned with strategic objectives and contributes directly to their achievement.
• Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.
• Understand the interdependencies between technology, operations, and business needs.
• Demonstrate a functional understanding to support how solutions will meet customer objectives while remaining aligned with industry best practices.
• Ensure appropriate and effective communication at all project levels.
• Identify and develop a trust relationship with project and program stakeholders, sponsors, actors, and clients.
• Define and continuously manage project and program expectations while delegating and managing deliverables with team members, stakeholders, and clients.
• Pursue professional development to stay current with emerging technologies, methods, and best practices.

Qualities and Skills

• Performance-driven and accountable: has high performance standards. Surpasses peers.
• Self-sufficient: brings solutions rather than problems. Challenges the status quo. Has the courage to take an unpopular stance.
• Agile: removes obstacles to move faster. Experiments and adapts. Thrives under pressure and in a fast-paced environment.
• Intelligent risk-taking: makes bold decisions/recommendations.
• Growth mindset: demonstrates curiosity.
• Outward-focused: understands the upstream and downstream implications of their work. Follows and shares external trends, best practices, or ideas.

Employment Conditions

Scientific Games, LLC, and its subsidiaries (collectively, “SG”) operate highly regulated businesses in the gaming and lottery industry. As a result, certain SG employees may, among other things, be required to obtain a gaming license or other licenses, undergo background investigations or security checks, or meet certain standards imposed by law, regulation, or contract. To ensure compliance with its regulatory and contractual commitments, SG requires all employees to meet the necessary requirements for their individual roles as a condition of employment. As a condition of employment with SG (to the extent permitted by law), you will be asked to consent to SG conducting a pre-employment background check/investigation.

This job description is not intended to be exhaustive; it is meant to identify the major responsibilities and requirements of the job. The employee occupying this position may be required to perform other job-related duties and responsibilities beyond those stated in this description.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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